AFAF A.

Afaf A. is a dedicated Technical Support & Customer Service Specialist with over three years of experience in supporting Microsoft 365 environments and collaborating with enterprise customers. Working with ALTEN Group as an FTTH Technical Support Specialist, Afaf adeptly handled complex technical issues, managed ServiceNow tickets, and implemented process improvements. In the customer service role with Teleperformance for Airbnb, Afaf efficiently resolved guest and host cases via phone, chat, and email, proving instrumental in achieving high customer satisfaction and meeting stringent quality standards. Previously, at CNEXIA, she supported Microsoft 365 by administering platforms such as Azure Active Directory, Exchange Online, and SharePoint while diagnosing technical issues. Her technical expertise extends to tools like Jira and ServiceNow, and she brings solid problem-solving and analytical skills to her roles. Afaf holds a Bachelor's degree in Software Engineering from the Higher School of Rabat (ESRMI) and a Specialized Technician Diploma in Software Development from OFPPT Of Nador.