affrel R.

Affrel R. G. is a seasoned Customer Service & Retention Specialist with a robust track record in data administration and scheduling support arising from diverse industry exposure. Based in Cebu City, Philippines, she has honed her proficiency in managing complex customer interactions and retention initiatives. At Optum, she serves as a Scheduling Coordinator, efficiently orchestrating high-volume appointments while ensuring data integrity across scheduling platforms. Her role as a Data Enrichment Associate at Bold Business involved meticulous data validation and enrichment to bolster decision-making processes. Her experience at Leaftel Inc. saw her excel as a Retention Specialist, focusing on customer loyalty through active problem-solving and tailored support. Affrel's foundation in education as an ESL Instructor further showcases her adaptability and communication prowess. She holds a Bachelor's degree in Secondary Education from the University of Cebu, underpinning her ability to deliver structured educational content. Affrel is recognized for her CRM & database management, she ensures seamless operations and high-quality outcomes.