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Afoma T. — Junior Appointment Setter from Nigeria

Afoma T.

Junior Appointment Setter

Nigeria 3-6 years
Open to offersNew to Platform
Languages
English
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About

Afoma T. is a highly skilled Appointment Setter with over three years of remote experience, specializing in engaging prospects and scheduling consultations within US-based client environments. Her expertise in North American business culture, honed during her tenure at PaperTrue, enables her to effectively communicate and manage expectations across diverse business contexts. Afoma has demonstrated proficiency with tools such as HubSpot, Salesforce, Zendesk, and Slack, leveraging these platforms to maintain precise prospect records and seamless collaboration with sales teams. Most notably, at PaperTrue, she excelled in qualifying leads and independently managing her pipeline, ensuring high conversion rates from appointments to closes. Prior to this, she honed her capabilities in client scheduling and interaction as a Receptionist at Zenith Life Specialist Hospital, where she coordinated appointments and handled dynamic schedules with ease. Afoma's academic background includes a Bachelor's Degree from the University of Jos, reinforcing her detail-oriented approach and self-managed efficiency across various business landscapes.

Experience

  • Appointment Setter & Sales Representative

    PaperTrue · 2023 — 2026
    Engaged with over 40 North American prospects each day through various channels, qualifying leads and scheduling consultations to facilitate progress through the sales pipeline. Implemented follow-up sequences for both cold and warm leads via HubSpot and Salesforce, ensuring diligent tracking of each prospect. Actively listened to client needs to recommend suitable service packages, contributing to high appointment-to-close effectiveness. Independently managed daily schedules and pipelines in a remote setting, meeting outreach targets and deadlines across US time zones. Collaborated with sales colleagues using Slack and Zoom to share updates, identify potential issues early, and foster a productive team environment. Kept meticulous records of all interactions in Salesforce and HubSpot for accurate reporting and seamless transition to closing teams.
  • Receptionist & Client Scheduling Associate

    Zenith Life Specialist Hospital · 2022 — 2023
    Handled a considerable volume of incoming and outgoing calls, coordinating appointments and facilitating communication between patients, staff, and departments effectively. Showcased strong organizational skills through simultaneous management of multiple schedules, adapting to shifting priorities while ensuring timely attendance. Proactively addressed client concerns, anticipating potential issues and implementing solutions before they arose, enhancing overall appointment-setting capabilities. Maintained thorough records of client interactions in Zendesk, assisting team communications and preventing oversight during peak periods.
  • Customer Service & Scheduling Intern

    Rosario Maths Centre · 2020 — 2021
    Coordinated scheduling and appointment arrangements for students, parents, and staff, developing essential skills in time management, follow-up, and professional communication. Displayed a willingness to learn by embracing new processes, seeking guidance as needed, and incorporating feedback to enhance job performance.

Skills & Expertise

Education

  • Bachelor's Degree
    University of Jos · — — 2023
  • Secondary School Leaving Certificate
    Baptist High School, Jos

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