Agang M.
Mid-Level Social Media Manager
Open to offersNew to PlatformAbout
Vuyiswa A. is a skilled professional with over five years of experience in digital marketing, retail customer service, and project administration. Throughout her career, she has managed multi-channel communication strategies and optimized operational workflows to enhance customer experiences. Her role as a Social Media Manager & Sales Executive at Mo Media & Publishing involved creating social media campaigns and collaborating with corporate entities to sell advertising space, demonstrating her capability in strategic communication. She also contributed to the Census 2022 operations at Statistics South Africa by handling project logistics and maintaining compliance through field logistics operating systems. Currently, she is expanding her expertise through a Bachelor of Arts in Communication Science, while previously studied Strategic Communication at the University of Johannesburg. Her analytical mindset and proficiency in database management and client relationship management mark her as a valuable asset to any organization.
Experience
Part-Time Customer Service Agent – Retail Support
Amazon · 2025 — 2025Provided high-level customer support to UK consumers, addressing inquiries and complex retail complaints via telephone and email. Ensured data confidentiality while handling sensitive customer accounts and logging credit disputes. Achieved key performance indicators including response speed and customer satisfaction scores. Kept accurate digital records of all interactions in internal databases.Social Media Manager & Sales Executive
Mo Media & Publishing (Pty) Ltd. · 2022 — 2024Developed and executed social media campaigns on platforms such as Facebook, X (formerly Twitter), Instagram, LinkedIn, and TikTok, tailoring content to fit the editorial calendar and target audience. Engaged in presenting, negotiating, and selling advertising space to corporate and government clients. Analyzed audience engagement and follower growth metrics to inform strategy. Handled online reader inquiries and managed potential brand crises. Conducted training sessions for newsroom and editorial staff on social media best practices.Project Administration Assistant
Statistics South Africa (Stats SA) · 2021 — 2022Oversaw project logistics and administration for the Census 2022 operations. Handled asset tracking and inventory reconciliation through the Field Logistics Operating System (FLOS). Maintained digital filing for compliance and ensured document control and data security. Assisted in streamlining workflows by managing high-volume calls and scheduling.Workshop Facilitator Assistant & Support Staff
JM Branding (and M Branding) · 2017 — 2019Assisted with office administration and organized travel logistics while managing calendar scheduling for senior clients. Coordinated on-site event setup, overseeing registration desk and addressing immediate customer service needs during professional development workshops.
Skills & Expertise
Education
- Bachelor of Commerce in Project Management (In Progress)Management College of South Africa (MANCOSA) · 2025 — 2028
- Bachelor of Arts in Strategic CommunicationUniversity of Johannesburg (UJ) · 2016 — 2019
- National Senior Certificate (Matric / Grade 12)Stellenberg High School · — — 2013
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