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Agnes S. — Mid-Level Hotel Supervisor from Philippines

Agnes S.

Mid-Level Hotel Supervisor

Philippines No experience yet
Open to offersNew to Platform
Languages
English
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About

Agnes S. is a seasoned Front Desk Associate and Accounting & Administrative Support Specialist with experience in hotel operations, accounting support, and customer service. Based in Cebu City, Philippines, Agnes has demonstrated proficiency in managing hotel operations, leading teams, and ensuring guest satisfaction at Sampaguita Suites. Her adeptness in overseeing reservations and maintaining high occupancy rates highlights her strong operational management capabilities. As an Accounting Officer, she has managed accounts payable and receivable using QuickBooks, prepared detailed financial documents, and supported management with monthly financial reports. Additionally, Agnes is accomplished in Social Media Management, having effectively engaged with clients through Facebook to promote hotel services and maintain an impeccable response rate. Leveraging her skills in operations coordination, Agnes seeks to advance her career in a remote administrative or accounting role.

Experience

  • Social Media & Customer Support (Facebook)

    Sampaguita Suites · 2017 — 2026
    Managed the company's Facebook page, creating weekly content to enhance service promotion and engagement. Achieved a 100% response rate to customer messages and inquiries. Assisted with bookings and customer follow-ups, ensuring effective communication for repeat bookings and monitoring page activity to uphold a professional online image.
  • Accounting Officer / Bookkeeping Support

    Sampaguita Suites · 2014 — 2017
    Maintained accurate accounting records by recording daily financial transactions. Handled accounts payable and receivable for timely billing and payments. Generated invoices, expense reports, and bank reconciliations utilizing QuickBooks while keeping financial documentation organized. Assisted in the preparation of monthly financial reports for management review and supported budget tracking.
  • Hotel Supervisor

    Sampaguita Suites · 2012 — 2014
    Oversaw daily hotel operations involving front desk, housekeeping, and maintenance teams. Managed reservations and guest records to maintain high occupancy rates. Led and trained a team of 12 staff to enhance workflow and service. Addressed guest concerns to improve satisfaction levels. Compiled daily operational reports with precise documentation and ensured adherence to service and cleanliness standards.

Skills & Expertise

Education

  • Bachelor of Science in Computer Science
    Academy of Computer Experts · 2010 — 2012
  • Bachelor of Science in Computer Science
    University of Northeastern Philippines · 2010 — 2012