Agnes R.
Senior Learning Facilitator
Open to offersNew to PlatformAbout
Agnes R. is an accomplished Learning Facilitator with over 20 years of dedicated experience in the airline and airport operations industry in South Africa. She has a proven track record in developing and delivering comprehensive training programs, curriculum design, and performance management for HR teams at companies such as CIBAPAC (Pty) Ltd and Comair Ltd. Agnes managed the facilitation of regulatory, leadership, onboarding, and induction courses, successfully conducting approximately 200 training sessions. Her expertise extends to curriculum development, full-cycle recruitment, and technology integration in training environments, as well as ensuring regulatory compliance and the compilation of Annual Training Reports. In addition, Agnes has excelled in stakeholder engagement, process optimization, and team management, consistently supporting organizational goals within the airline sector.
Experience
LEARNING FACILITATOR/TEACHER
CIBAPAC (Pty) Ltd · 2023 — 2024Created detailed learning curricula, materials, and programs. Engaged students through planned lessons, providing support and guidance on educational issues to create a productive learning environment. Evaluated and documented students' progress, ensuring accurate academic tracking. Maintained classroom discipline to foster focus and productivity. Leveraged audio-visual technology to enhance lesson delivery. Handled housekeeping responsibilities and compiled the Work Skills Plan (WSP) and Annual Training Report (ATR), following health and safety compliance and maintaining SDF registration with Merseta.LEARNING FACILITATOR
Comair Ltd · 2013 — 2020Conducted diverse leadership, on-boarding, induction, regulatory, and system courses for a multicultural audience, ensuring adherence to regulations and corporate objectives across approximately 200 courses. Modified training methods and materials to meet various client needs, leading to a notable improvement in training effectiveness. Verified all training aids and materials beforehand to comply with safe training practices, aiding clients in achieving proficiency. Compiled verbal and written reports on learners' progression for the Annual Training Report (ATR).RECRUITMENT OFFICER
Comair Ltd · 2007 — 2013Managed full-cycle recruitment, including crafting job postings, conducting phone screenings, and facilitating on-site interviews with hiring managers. Conducted thorough reference checks to evaluate candidates, ensuring the selection of high-quality talent. Developed and analyzed hiring metrics to enhance recruitment strategy effectiveness. Conducted training needs assessments to identify skills development interventions for employees. Maintained communication with management to align recruitment efforts with organizational requirements, while actively engaging potential employees at job fairs and educational institutions.CUSTOMER SERVICE AGENT
Sun Air/ SAA/Comair Ltd · 1997 — 2007Commenced career as a Junior Customer Service Agent, handling daily operations such as customer greetings, assistance with boarding, office administration tasks, and supporting unaccompanied minors and disabled customers. Advanced to Senior Customer Service Agent, overseeing the Baggage Enquiries department, leading a team to ensure efficient management of baggage-related inquiries and customer concerns.
Skills & Expertise
Education
- Honors Bachelor of Education (Specializing in Education Management)UNISA · — — 2017
- Advanced Certificate in Education (Specializing in Life Orientation)UNISA · — — 2013
- Diploma in Education Senior PrimaryTransvaal College of Education · — — 1998
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