Agnes N.
Mid-Level Executive Virtual Assistant
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About
Agnes N. is a high-performing Executive Virtual Assistant with extensive expertise in administrative operations and remote support. Throughout her career, she has supported senior executives across multiple time zones, notably at StepUp Company Limited where she excelled in calendar management, scheduling, and correspondence, introducing process improvements that saved 10 hours weekly. Agnes is adept in financial administration, having maintained a 99% CRM accuracy rate at Jovem Company Limited, which significantly enhanced client tracking. In her role as a Customer Support & Bookkeeping Assistant at Rio Staples, her financial acumen was evident as she processed 100+ monthly transactions with 98% accuracy, reducing discrepancies. Recognized for her proficiency in tools like Microsoft Office and collaboration platforms, Agnes has demonstrated exceptional skill in anticipating executive needs, optimizing workflows, and ensuring efficient operation across varied business domains. Her commitment to confidentiality and discretion underlines her capability to thrive in dynamic environments. Agnes holds a Bachelor of Banking and Finance from Meru University and further certifications as a Virtual Assistant.
Experience
Customer Support & Bookkeeping Assistant
RIO STAPLES · 2025 — 2026Achieved a high customer satisfaction rate by effectively resolving inquiries and addressing billing issues. Processed and reconciled numerous monthly transactions accurately, minimizing financial discrepancies. Improved response times for customer inquiries through efficient inbox management. Enhanced payment collection efforts by tracking invoices and following up on overdue accounts. Established standard operating procedures for customer support and bookkeeping, promoting consistency and operational efficiency. Handled billing disputes and ensured the accuracy of CRM and financial records, which contributed to stronger client relations.Administrative Assistant
Jovem Company Limited · 2025 — 2025Oversaw executive calendars and client schedules, which led to a significant reduction in scheduling conflicts. Enhanced the client onboarding process and contract handling, which bolstered overall efficiency. Maintained CRM records with high accuracy to improve client tracking and follow-up efforts. Coordinated the execution of webinars and coaching sessions, ensuring a high level of client satisfaction. Developed improvements in filing and workflow, resulting in reduced processing time. Assisted in invoicing, reporting, and day-to-day operations while optimizing processes to save considerable time.Executive Virtual Assistant
StepUp Company Limited · 2023 — 2024Provided administrative support, which included managing email, scheduling, and coordinating calendars across various time zones. Assisted executives by preparing documents, entering data, and conducting basic research to facilitate decision-making. Managed multiple communication channels to ensure organized workflows and timely responses. Coordinated virtual meetings, webinars, created agendas, and kept accurate records with high accuracy and no conflicts. Supported digital operations, onboarding, client communications, and program activities. Implemented process improvements that significantly enhanced efficiency.
Skills & Expertise
Education
- Bachelor of banking and financeMERU UNIVERSITY · 2015 — 2019
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