Agnes V.
Teacher
Open to offersNew to PlatformAbout
Agnes V. is an experienced Teacher specializing in educating elementary school students. With a commitment to interactive teaching, she integrates engaging materials to enhance participation and learning outcomes. Her role involves conducting regular assessments to offer targeted feedback, demonstrating her dedication to classroom Conflict Resolution and individualized educational approaches. She also collaborates with school administration to organize events, showing her multifaceted contributions within the educational field. Agnes holds a Master's degree in Educational Management from Philippine Normal University and a Bachelor of Science in Industrial Education from the Technological University of the Philippines. Her background includes a TEFL certification and being a board passer in the Licensure Examination for Teachers. Additionally, Agnes has experience as a Quality Analyst at companies such as WNS Global Services and Hinduja Global Solutions, where she analyzed error trends and maintained client standards through quality monitoring. Her educational journey began at Miraculous Medal School and Scuola Figlie di Maria Immacolata, where she honed her teaching skills as a grade school teacher.
Why hire me
Employers should hire me because I combine years of elementary teaching experience with a strong background in quality analyst roles. As a licensed teacher and TEFL-certified educator with a Master’s degree in Educational Management, I know how to create interactive lessons, manage classroom dynamic, and tailor learning to each student's needs. My background in quality assurance at companies like WNS and HGS also trained me to analyze performance data and uphold high standards. Whether it's managing classroom conflict, organizing school events, or supporting administration, I bring both teaching expertise and operational reliability to the team.
Experience
Quality Analyst
WNS Global Services · 2022 — 2026Analyzed error trends, identified root causes, and developed action plans through collaboration with various departments. Flagged incidents that posed a threat to the business. Ensured that client standards were met and exceeded by the team through quality monitoring.Quality Analyst
Hinduja Global Solutions · 2016 — 2022Conducted analysis of error trends while collaborating with departments to create necessary action plans. Monitored compliance with client standards through consistent quality assessments and flagged potential threats to the account.Customer Care Specialist
Expert Global Solutions · 2013 — 2016Provided customer support and addressed client inquiries, ensuring a high standard of care and service.Grade School Teacher
Miraculous Medal School · 2006 — 2013Delivered lectures for assigned classes and arranged periodic performance evaluations, providing detailed feedback on improvements. Assisted school administration in organizing special functions and celebrations while offering academic counseling to students.Grade School Teacher
Scuola Figle di Maria Immacolata · 2005 — 2006Taught grade school subjects and engaged with students through interactive teaching methods.
Skills & Expertise
Education
- Master Degree, BS Educational ManagementPhilippine Normal University · 2010 — 2013
- Bachelor of Science in Industrial EducationTechnological University of the Philippines · 2000 — 2004
- High School DiplomaLutucan National High School · 1996 — 2000
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