ahmad M.
Junior Systems & Operations Coordinator
Open to offersNew to PlatformAbout
Ahmad S. is a business-oriented Systems & Operations Coordinator based in Nablus, Palestine, with hands-on experience supporting technology and operations in digital marketing and healthcare-related platforms. Drawing on a Computer Engineering degree from An-Najah National University, Ahmad has provided technical support for Yummy App (Arab Mobile Content), collaborating with operations and development teams to resolve critical technical issues and performing SQL Data Handling & Validation to maintain data accuracy. At MicroWorks for Computer, Ahmad resolved software and hardware issues and optimized service quality through clear documentation. Ahmad’s professional path also includes structured experience with QA Testing & Feature Validation, Admin Portal & System Management, and business requirement translation, as well as backend systems and APIs during a software engineering internship at OppoTrain. His growing expertise in digital marketing is reinforced by advanced business studies and cross-functional coordination with marketing and product teams.
Experience
Technical Support Agent
Yummy App (Arab Mobile Content) · 2024 — 2025Delivered technical support across multiple channels, including chat, call center, and CRM. Collaborated with both operations and development teams to address and resolve significant issues. Ensured accurate and reliable data management within SQL-based systems.Marketing & Business Intern
Dr. Ehab Mesallum · 2025 — PresentEngaged in advanced studies of business, marketing, and operations frameworks at an MBA-equivalent standard. Enhanced analytical thinking capabilities to connect technology deployment, operational efficiency, and business results. Developed skills in translating business requirements into technical and product-specific tasks.Software Engineering Intern
OppoTrain · 2025 — 2025Focused on the development of ASP.NET backend services and REST APIs within database-driven workflows, aiming for effective system integration. Contributed to system reliability by debugging, validating, and employing structured testing. Fortified understanding of backend logic, data flows, and integration processes.Technical Support Specialist
MicroWorks for Computer · 2021 — 2023Identified and addressed hardware and software challenges encountered by end users. Handled the installation and configuration of operating systems, drivers, and various business applications. Provided users with clear guidance through troubleshooting procedures while documenting recurring issues and resolutions for process improvements.
Skills & Expertise
Education
- B.A. in Computer EngineeringAn-Najah National University · 2020 — 2025