Ahmed A.
Senior Logistics Operations Executive
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Ahmed A. is an accomplished Operations Executive and Logistics Coordinator with more than seven years of hands-on experience managing logistics and supply chain operations across Egypt's e-commerce, domestic distribution, air freight, and cross-border shipping industries. At Naqla and Aramex, he orchestrated high-volume regional and global logistics, led service delivery for major accounts such as Amazon and H&M, and spearheaded initiatives that reduced shipment discrepancies by 73%. His responsibilities have included SLA management, comprehensive performance analytics, stakeholder communication, and full oversight of shipment documentation and customs processes. Adept in leveraging advanced monitoring systems, CRM software, and data-driven reporting, Ahmed has consistently ensured operational excellence and service reliability in dynamic, high-pressure environments.
Experience
Logistics Coordinator
Naqla · 2026 — PresentManaged Cross-Border logistics for GCC routes, emphasizing route optimization and contingency planning to achieve a 95% On-Time Delivery rate. Ensured operational schedules were efficiently orchestrated by synchronizing fleet and driver data with real-time shipment updates. Utilized high-end monitoring systems for shipment tracking to guarantee visibility and security of international transits. Acted as a central communication hub among global customers, regional drivers, and internal teams for seamless information flow. Maintained current records within CRM to enhance operational forecasting and performance reporting accuracy. Streamlined the Shipment Documentation Lifecycle, including COO, B/L, Customs Declarations, and Packing Lists, to expedite financial closing and enable error-free billing.Operations Executive
Aramex · 2024 — 2025Oversaw a domestic operation managing over 32,000 daily shipments while maintaining SLA compliance above 86%. Led operational performance for a portfolio of global retailers, ensuring adherence to global service standards. Developed a reporting framework for auditing Account and Courier performance, offering actionable insights for senior leadership. Managed relationships with acquired accounts, focusing on service continuity and proactive recovery measures. Facilitated cross-functional collaboration between Ground Operations, Commercial, and Customer Service teams to adapt resources based on client needs. Conducted Root-Cause Analysis for transit discrepancies, resulting in significant reductions in lost and damaged shipments.Cargo Agent
CACC · 2024 — 2024Oversaw daily Air Freight and Mail operations, ensuring synchronization between flight schedules and manifest preparation. Managed the lifecycle of Airway Bills, conducting real-time tracing and data audits for continuous shipment visibility. Served as the primary liaison among Warehousing and Sorting Facilities to optimize the handover process. Monitored international flight transits using advanced tracing systems, proactively addressing delays to maintain supply chain continuity.E-Commerce OPS Team Leader
Gebhaly · 2018 — 2024Led the order-to-delivery lifecycle, refining fulfillment workflows for enhanced consumer experiences. Monitored advanced order-tracking systems and automated customer notifications to boost real-time visibility and accuracy. Established robust customer service policies to handle inquiries, returns, and escalations efficiently. Analyzed social media sentiment and customer feedback to foster service and brand improvements. Collaborated with Web Development teams to refine UX/UI for scalable e-commerce infrastructure. Worked with Marketing & Growth teams to synchronize logistics capacity with promotional campaigns and seasonal demands.Logistics Coordinator
EG Parcel Express · 2022 — 2024Coordinated with third-party Customs Brokers to facilitate the clearance process for international shipments, ensuring compliance with local regulations. Managed thorough auditing of shipping manifests to provide accurate data for brokers, reducing customs delays. Monitored the performance of clearing agents against SLAs, ensuring operations remained compliant through regular follow-ups. Served as the link between sorting facilities, warehouse teams, and external brokers to synchronize the handover of cleared shipments for final delivery.
Skills & Expertise
Education
- Bachelor of Commerce in Business ManagementFuture Academy, Modern Specialized Studies · 2014 — 2018
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