Ahmed K.
Senior Quality Assurance Specialist
Open to offersNew to PlatformAbout
Ahmed K. is an accomplished Quality Assurance Specialist with extensive experience in the offshoring, broadcasting, and live streaming industries. He has a proven track record in roles including Senior Quality Assurance Specialist with Bigo, where he ensured the content moderation and customer support teams adhered to community guidelines and operational standards. Ahmed is skilled in Data Analysis, ERP Systems, and Advanced Excel. At the Thoth company, he provided onboarding support for new hires and reviewed user-generated content on the TikTok platform to ensure community compliance. His quality assurance expertise extended to Money Fellows, where he conducted productivity analysis and created SOPs. Additionally, he served as an HR Generalist at Delta Blast Company, handling key HR functions such as salary management and employee orientation. Ahmed's academic foundation includes a degree from Cairo University, further strengthening his ability to adapt to diverse business environments.
Experience
Senior Administrative Operations
Thoth company - Tiktok PlatformOrganized documents, schedules, and meetings, while managing attendance, overtime, and allowances. Facilitated the onboarding process for new hires by ensuring administrative tools are available. Reviewed and moderated user-generated content for compliance with community guidelines and provided accurate labels for data to assist AI models. Responded to user inquiries related to account bans, appeals, and technical issues through ticketing systems.Ai Moderator & Customer care
MONEY FELLOWS COMPANYConducted quality control to monitor productivity and performance. Developed SLA analysis and created standard operating procedures. Managed tracking systems, including Freshdesk, Genesis, and Pure Cloud. Submitted product requirement documents to address system bugs and automate processes. Enhanced existing processes and created a live dashboard to monitor all transactions and SLA.Senior Quality Assurance Specialist
BigoEnsured adherence to community guidelines and operational standards by the content moderation and customer support teams. Conducted internal audits to evaluate the effectiveness of established rules and assisted HQ with local tasks. Facilitated training and orientation for newcomers, providing analyses and feedback to HQ along with monthly reports. Managed quality control procedures and evaluations of agent performance, overseeing a team outside Egypt for live tasks.SME (Subject Matter Expert)
UBER COMPANYMonitored live content to ensure compliance with community guidelines and terms of service. Acted swiftly on users displaying prohibited content or behavior and reviewed user-generated reports concerning harassment or inappropriate streams. Communicated regional updates to the operations team and identified knowledge gaps tracked by the quality team. Conducted calibration sessions and liaised directly with Uber HQ regarding new updates, managing the implementation of patches and nesting.HR Generalist
DELTA BLAST COMPANYProcessed employee salaries and managed the interview and scheduling processes for new vacancies. Presented orientation sessions for new employees and oversaw contract signing and filing. Participated in HR management courses and applied coaching techniques.
Skills & Expertise
Education
- Bachelor's degreeCairo University · 2013 — 2017
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