Ahmed M.
Senior IT Manager
Open to offersNew to PlatformAbout
Ahmed F. is an experienced IT Manager with a Bachelor of Engineering (Computer Dept.) from Tanta University and a career spanning diverse sectors including higher education, healthcare technology, and hospitality. At Al Salam University, he leads IT staff, oversees IT operations, and ensures compliance with regulations. His previous role at Rology, a medical technology company, involved managing technical support and coordinating technology installations and upgrades. In the hospitality sector, with Albatross Aqua Park Hotel and Sea group Hotels, Ahmed supervised IT infrastructure maintenance, system upgrades, and network server configuration. He consistently handled troubleshooting of hardware and software issues, backup operations, employee training, and documentation. Ahmed’s proficiency in data protection, disaster recovery, and automation processes is reinforced by certifications in MCSE, CCNA, VMware, and ITIL.
Experience
IT Manager
Al Salam University · 2021 — PresentOversee and manage IT staff by recruiting, training employees, setting job expectations, and monitoring their performance. Supervise essential IT operations including operating systems, security tools, applications, software, and hardware. Train staff on software and hardware, troubleshoot issues, and provide necessary technical support. Coordinate technology installations, upgrades, and maintenance. Ensure compliance with relevant laws and regulations in all IT activities.Technical Support Manager
Rology · 2019 — 2021Lead the IT team while ensuring efficient communication of job expectations and performance monitoring. Supervise essential IT operations, covering operating systems, applications, software, and hardware. Provide training on software and hardware, troubleshoot technical issues, and facilitate support when required. Manage technology installations and upgrades, maintaining a focus on operational continuity.IT Supervisor
Albatross Aqua Park Hotel · 2018 — 2019Oversee the maintenance and configuration of computer systems and network servers to ensure reliable operations. Responsible for installing and upgrading computer components and software, integrating automation processes specific to hotel systems. Diagnose hardware and software errors, documenting resolutions and assessing the impact of issues. Manage staff email accounts and provide IT documentation for planning and infrastructure upgrades. Ensure regular backup operations and implement data protection, disaster recovery, and failover processes.IT Supervisor
Sea group Hotels · 2017 — 2018Accountable for the maintenance and configuration of computer systems and network servers, ensuring operational reliability. Conduct installations and software upgrades while integrating automation processes pertinent to hotel systems. Troubleshoot hardware and software issues through diagnostics, documentation of problems, and solutions. Manage email accounts and prepare documentation for IT staff regarding infrastructure planning or upgrades. Supervise backup operations and implement systems for data protection and disaster recovery.IT Engineer
Link · 2012 — 2017Manage and maintain IT system reliability through configuration and oversight. Responsible for fault diagnosis and repair, resolution of network issues, as well as installation and configuration of hardware and software. Handle staff email management, ensuring the prioritization and assessment of issues.IT Engineer
Phoenix · 2009 — 2012Oversee the management and maintenance of IT systems while repairing faults and resolving network issues. Responsible for installing and configuring hardware and software. Ensure effective maintenance of Epson printers, applying prioritization to problems and assessing the impact of various issues.IT Engineer
DGX · 2004 — 2009Manage IT systems and ensure ongoing maintenance and repair. Focus on diagnosing hardware faults, resolving network issues, and installing hardware and software solutions.
Skills & Expertise
Education
- Bachelor of Engineering Computer Dept.Tanta University · — — 2005
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