Ahmed A.
Senior Data Analyst
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Ahmed B. is a seasoned Senior Data Analyst with over a decade of experience in the fields of data analytics, business intelligence, and category management. Based in Cairo, Egypt, Ahmed possesses expertise in extracting, modeling, and visualizing data utilizing SQL, Python, and Power BI/Tableau. At Majid Al Futtaim's Carrefour Retail in the FMCG sector, he leads business analytics management, optimizing SKU assortments and analyzing market strategies. His contributions include market basket analysis for revenue growth and effective space planning for maximizing profitability. Ahmed has successfully bridged data insights with strategic business decisions, having presented recommendations to senior leadership. His role extends to mentoring junior analysts and promoting data literacy. Previously, at VOIS, he supported UK operations by automating reporting workflows and conducting in-depth statistical analyses. Ahmed's academic background includes a BSc in Archaeology with a focus on Islamic Architecture from Cairo University.
Experience
Business Analytics Manager
Majid Al Futtaim · 2024 — PresentOversaw all FMCG full range sections including Grocery, DPH, Beverages, and Fresh Food in the KSA market. Collaborated with Product, Supply Chain, Merchandising, Finance, and Suppliers to align category strategy with financial and operational objectives. Managed category management analytics, optimizing SKU assortment and evaluating promotional ROI. Conducted market basket analysis for cross-sell and upsell opportunities, contributing to revenue growth. Formulated space planning and assortment strategies based on sales performance, ensuring effective shelf space allocation. Developed interactive Power BI dashboards for real-time performance insights and wrote complex SQL queries and Python scripts for data extraction and modeling.Data Analyst – UK Account – MIS
VOIS · 2022 — 2024Produced complex SQL queries to analyze extensive call center datasets across multiple regions. Created and managed Power BI dashboards and Excel worksheets for real-time visibility into contact center KPIs. Compiled a daily updated commercial report for regular review. Streamlined reporting workflows with SQL and Power Query/Power BI to facilitate faster decision-making. Collaborated with Planning, Workforce Management, and Operations teams to translate business questions into actionable data insights. Applied statistical analysis tools to uncover performance variance and root causes.Workforce Scheduling Analyst
VOIS · 2019 — 2022Developed a Power BI solution to consolidate weekly tasks into a single tool. Calculated required headcount based on client-provided data, establishing monthly hiring plans accordingly. Managed headcount governance, ensuring operational efficiency through schedule generation and ongoing communication with Operations teams for necessary adjustments.Workforce Intraday Analyst
Vodafone Egypt · 2017 — 2019Adjusted associate schedules in response to unplanned events while managing approval processes for discretionary activities. Monitored effectiveness of forecasts and scheduling plans, analyzing call volume and staffing variances in real time.Customer Care Blended SR. Representative
Vodafone Egypt · 2016 — 2017Supported various customer care departments, handling inquiries from consumer and enterprise customers across multiple queues. Engaged with the Social Media team to address customer queries effectively.Customer Care Representative
Vodafone Egypt · 2014 — 2016Provided high-level customers with detailed information regarding company products and services, aiming to deliver excellent customer service. Ensured First Call Resolution for all customer inquiries, following up on issues and offering timely feedback to customers.
Skills & Expertise
Education
- BSc of Archeology, Major of Islamic Architecture and CivilizationCairo University · 2009 — 2013
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