Ahmed E.

Ahmed E. is an experienced Operations & Customer Experience Manager with over a decade of international expertise across the UAE, USA, UK, and GCC markets, notably within sectors such as luxury automotive, home furnishing, and translation services. At TMS, managing brands like Bentley, Bugatti, and Armani Casa, Ahmed founded and scaled customer care operations, set revenue-driven SLAs/KPIs, and led teams of 200+ staff covering showrooms, warehousing, and logistics. His proficiency in process optimization—utilizing COPC and Six Sigma Lean methodologies—drove efficiency improvements and significant reductions in escalations. Ahmed’s experience also includes digital support transformation and large-scale shift management at Centro and Future Group, where he directed onboarding systems, automated workflows, and earned recognition for reducing turnaround time by 20% while expanding operational capacity.