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Ahmed M. — Senior Operations Manager from Egypt

Ahmed M.

Senior Operations Manager

Egypt No experience yet
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About

Ahmed M., based in Dokki, Giza, Egypt, is a seasoned Operations & Property Management Professional with over 18 years of experience across the retail, leisure, and facility management sectors. Currently serving as an Assistant Operation Manager at Alqalaa AL Hamra & Giza Zoo with Darig Property Management under AL 3een Group since March 2025, Ahmed specializes in project readiness, pre-opening operations, and tenant relations. His expertise includes leading large multi-disciplinary teams to optimize operational budgets, ensuring asset value enhancement, and maintaining compliance with international standards. Significant responsibilities include directing Integrated Facility Management operations, enhancing customer experiences through traffic and footfall analysis, and managing service provider SLAs. His educational background includes a degree in Accounting from Helwan University and various professional courses, all contributing to his methodical approach in operational management.

Experience

  • Assistant Operation Manager

    Alqalaa AL Hamra & Giza Zoo, Darig Property Management, AL 3een Group · 2025 — Present
    Overseeing integrated Facility Management (IFM) operations, which encompass maintenance, landscaping, pest control, and waste management to maintain asset uptime. Facilitating tenant relations and ensuring compliance with operational standards related to shop appearance and trading hours. Generating daily, weekly, and monthly operational dashboards for Security, Housekeeping, and Maintenance departments to monitor KPIs and service quality. Analyzing visitor patterns through daily footfall counts to enhance customer experience. Supervising Service Level Agreements (SLAs) for onsite contractors, ensuring adherence to hygiene and hospitality standards. Managing the process for tenant work permits, securing necessary approvals before execution. Acting as the main onsite lead for incident assessment and emergency response coordination.

  • Assistant Operation Manager

    Walk Of Cairo Mall, Bonyan Company · 2024 — 2025
    Coordinating mall operations and tenant activities during a critical growth phase of the project. Supervising service providers to ensure operational readiness and maintain high standards of facility maintenance.

  • Assistant Operation Manager

    Melanite Mall, Amazon Building Company · 2021 — 2025
    Managing daily mall operations, coordinating tenant fit-out activities, and ensuring compliance with facility standards.

  • Operations Associate Manager

    Gravity Code (Trampoline Park), Mall of Egypt (Opening Team) · 2017 — 2019
    Managing the setup of pre-opening operations, overseeing facility commissioning, and securing safety certifications.

  • Customer Service Team Leader

    Admission department, Majid El Futtaim, Ski Egypt, Mall of Egypt (Opening team) · 2016 — 2017
    Participating in the launch team for the region's first indoor ski resort, focusing on high-volume operations and delivery of customer service excellence.

  • Area Sales Manager

    Techmart Egypt (Technology Stores) · 2013 — 2014
    Managing sales operations in technology retail environment.

  • Customer Center Senior Supervisor

    Egyptian company for Mobile Services (mobinil) · 2008 — 2013
    Supervising customer service operations in the retail department.

  • Customer Center Senior Representative

    Egyptian company for Mobile Services (mobinil) · 2006 — 2008
    Providing customer support and assistance in the retail department.

  • Call Center Representative

    Egyptian company for Mobile Services (mobinil) · 2005 — 2006
    Offering customer service assistance in the call center department.

  • Operations Manager

    FLY trampoline Park, Walk of Cairo Mall (Opening Team)
    Leading the Opening Team to establish operational workflows, implement safety protocols, and train staff for a new entertainment facility.

  • Front Desk & Housekeeping Representative

    Mena House Oboroi Hotels & Resorts
    Handling front desk operations and housekeeping responsibilities.

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