Aigbogun O.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
I’m a Customer Service Representative who enjoys helping people, solving problems, and making sure customers have a positive experience.
I enjoy communicating with people, listening to their concerns, understanding what they need, and finding helpful solutions. I’m also building my skills with CRM and customer support tools such as HubSpot, Zoho CRM, Freshdesk, Slack, Trello, Asana, Monday.com, TeamViewer, and AnyDesk.
Some of my strengths are communication, active listening, patience, problem-solving, organization, and working well with others.
I’m currently looking for an entry-level Customer Service, Customer Support, Client Support, or Remote Customer Service opportunity where I can learn, grow, and contribute to a team.
I’m hardworking, dependable, willing to learn, and always looking for ways to improve and give customers the support they need.
Why hire me
I believe you should hire me because I’m a people person who genuinely enjoys helping others. I’m a good listener, patient, willing to learn, and able to communicate well with different kinds of people. While I’m starting out in customer service, I’m hardworking, reliable, and open to feedback. I’m ready to learn, grow, and give my best to provide customers with a positive experience.
Experience
Customer Service Representative
Oversimplified · 2025 — Present* Supported customers with their questions, requests, and day-to-day concerns. * Spoke with customers to understand what they needed and provide the right assistance. * Helped customers work through problems and find practical solutions. * Handled complaints with patience and professionalism, especially when customers were frustrated. * Made sure customers received clear and friendly communication throughout their interactions. * Followed up when necessary to make sure customers were satisfied with the outcome. * Kept customer details and records organized for easy reference. * Worked with colleagues to resolve issues and improve the overall customer experience.Customer Support Associate
Four Point Agency · 2025 — 2025* Assisted customers with issues related to their orders, accounts, and support requests. * Managed customer messages and made sure questions were answered clearly and on time. * Looked into customer issues, gathered the necessary information, and helped work out the next steps. * Kept customers updated when their issue could not be resolved immediately. * Passed more complex cases to the appropriate team and followed up to ensure they were addressed. * Updated customer and support records to keep information accurate and easy to track. * Managed multiple support requests throughout the day while staying organized and approachable. * Worked with different team members to get customer issues resolved and keep things moving smoothly.
Skills & Expertise
Education
- Bachelor of Arts in Peace Studies and Conflict ResolutionNational Open University of Nigeria · 2022 — Present
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