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Aihryl D. — Mid-Level Customer Service and Administrative Support Specialist from Philippines

Aihryl D.

Mid-Level Customer Service and Administrative Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Aihryl D. is an experienced professional with a background in Customer Service and Administrative Support. From 2015 to 2019, she served as a Customer Service Representative at Ubiquity Global Services, providing high-quality support for prepaid debit card accounts, including handling balance inquiries and transactions. She then joined Testimonial Tree, a leading company in online reputation management, as an Appointment Setter from 2021 to 2022. Specializing in healthcare support, particularly for sleep apnea patients, she is skilled in verifying prescription validity, including expiration dates and physician signature checks, for Medicare and commercial insurance. Aihryl's career further developed in sales as a Training Development Officer, where she trained sales agents on effective selling techniques and customer engagement strategies. Her diverse experience also includes managing patient scheduling for dermatology and supporting financial and healthcare customer service, ensuring compliance and data privacy.

Experience

  • Training Development Officer

    ACCREDITED · 2026 — Present
    Instructed and guided sales agents on effective selling techniques, enhancing their product knowledge and customer engagement strategies to boost sales performance.
  • Appointment Setter/CSR

    Company not specified · 2023 — 2025
    Focused on healthcare support for sleep apnea patients, ensuring validation of prescriptions for Medicare and commercial insurance, including checking expiration dates and physician signatures.
  • Appointment Setter

    TESTIMONIAL TREE · 2021 — 2022
    Worked with a leading online reputation management company, assisting businesses in collecting, managing, and marketing customer testimonials and feedback.
  • Customer Service Representative

    UBIQUITY GLOBAL SERVICES · 2015 — 2019
    Provided support for Prepaid Debit Card accounts, addressing balance inquiries, processing transactions, and resolving account issues.
  • Administrative Assistant & Customer Service Representative

    HEALTHYBOS - FOREFRONT DERMATOLOGY
    Specialized in healthcare support for sleep apnea accounts, verifying prescription validity for Medicare and commercial insurance, handling expiration and physician signature checks, managing patient scheduling for various skin conditions, and overseeing financial and healthcare customer service including billing, claims, and insurance verification while ensuring compliance with data privacy regulations.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    CHMSU · 2011 — 2012
  • High School Diploma
    MANSILINGAN AGRO INDUSTRIAL HIGH SCHOOL · 2006 — 2010

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