AIKO E.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Jade R. is a professional with a background in education, having earned a Bachelor's degree in Secondary Education with a major in Social Studies from Bukidnon State University between 2014 and 2018. He has built a career in customer service, particularly within the e-commerce and telecom sectors. At Teleperformance, Jade excelled as a Customer Service Representative, where he utilized his strong communication skills to respond to inquiries, solve problems, provide product information, and handle complaints professionally. Additionally, as a Chat Support Agent for a Swedish company, he provided real-time, text-based customer assistance. Jade also has experience in sales as a Telemarketer within the HVAC industry, where he conducted outbound sales calls, presented offers, managed objections, and closed sales. His proficiency in both English and Filipino enhances his adaptability and effectiveness in diverse communication roles.
Experience
Customer Service Representative
TELEPERFORMANCEResponded to customer inquiries and solved problems. Provided information about products or services, handled complaints with professionalism, and processed orders, returns, or updates.Chat Support Agent
Sweddish CompanyProvided real-time, text-based assistance to customers.Sales Calls
Tekemarketer HVACConducted outbound calls to present offers, ask questions, persuade customers, handle objections, and close sales.
Skills & Expertise
Education
- Bachelor of Secondary Education major in Social StudiesBukidnon State University · 2014 — 2018
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