Aiko E.
Mid-Level Real Estate Lead Manager
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
Aiko Ella D. is an experienced Virtual Assistant who has provided administrative and operational support across the real estate, property management, and roofing industries. Her responsibilities have included job scheduling and client coordination through platforms like ServiceM8, accurate invoicing and bookkeeping using Xero, as well as comprehensive CRM Management utilizing Salesforce and Podio. Aiko has managed lead qualification and auditing, organized property databases, conducted outbound calling campaigns, and delivered customer service via multiple channels. Her work also encompasses data entry, financial recording in Google Sheets and Excel, and assistance with compliance and document management, demonstrating her adaptability in both client-facing and back-office environments.
Experience
Lead Manager/Data Specialist
Trust Properties · 2023 — 2026Handled CRM management and conducted monitoring and auditing of Salesforce cadences and tasks. Engaged with leads through Salesforce and managed overdue tasks. Responsible for ensuring each lead was qualified and determining the next steps for potential deals. Conducted verification of lead information post-qualification.Virtual Assistant
DuEx Capital Group · 2023 — 2026Executed outbound calling campaigns targeting potential clients. Developed and maintained professional communication aligned with sales scripts and provided materials for the sales representatives. Recorded and documented key information of prospects within the CRM.Research and Data Manager
Essex Realty Group · 2023 — 2023Maintained a database for new and existing properties according to specific criteria. Verified ownership and made updates or additions to property records in the database. Entered recent sale information for properties and created Rent Comp Analysis pages with Excel and Publisher based on data from proposals and offering memorandums.Real Estate Lead Generator
Rocket Station · 2023 — 2023Employed cold calling techniques as a real estate caller and appointment setter. Applied a script-driven call flow while managing seller questions and objections to gauge their motivation. Entered data into Podio CRM forms.Cold Caller
MJ Consulting Partners · 2019 — 2022Conducted outbound calls to homeowners aiming to sell their properties and arranged appointments for interested sellers. Evaluated and tracked various lead categories including cold, warm, nurture, and hot leads.Business Development Representative
The Mission HR · 2021 — 2021Qualified leads generated from marketing campaigns by reaching out to potential clients through calls and emails. Introduced the company and its services to prospective clients.Cold Caller
Red Banana Investments · 2020 — 2021Performed outbound calls to schedule appointments with homeowners interested in selling their properties. Assessed and categorized leads into cold, warm, nurture, and hot categories.Customer Service Representative
Teletech · 2019 — 2019Managed communications via inbound, chat, and email for DoorDash's partner merchants, customers, and dashers worldwide. Addressed issues related to payments, accounts, and driver concerns while ensuring a high-quality customer experience.Chat Support Representative
New Media Services · 2018 — 2018Facilitated interactive communication with customers utilizing email, IM, and SMS to enhance their experience on digital platforms. Managed multiple end-user inquiries efficiently.Real Estate Virtual Assistant
REassist Service Center · 2017 — 2018Assisted a real estate firm with various administrative tasks, including data research and cleaning. Transcribed initial public offering documents and managed scheduling for regular mail communications to prospects.Virtual Assistant
Zen RoofingOversaw daily operations through ServiceM8, which included job scheduling, dispatching, and tracking project progress. Generated and sent invoices using Xero to ensure accurate billing. Maintained financial records and contributed to basic bookkeeping efforts. Managed emails by responding to client inquiries and conducting follow-ups. Organized documentation systems by creating folders and maintaining structured files. Performed online research and compiled data using Google Sheets.
Skills & Expertise
Education
- Bachelor of Science in Business Administration major in Financial ManagementUniversity of the Cordilleras · 2008 — 2011
- Bachelor of Science in AccountancySaint Louis University · 2006 — 2008
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