Aileen R.

Aileen R. is a seasoned Administrative & Customer Support Specialist with over 8 years of experience in the fields of administrative support, ESL coaching, and client relations. She has demonstrated her exceptional skills in communication and training, effectively managing multiple tasks while upholding the highest standards of accuracy and professionalism. Aileen's expertise extends to providing remote coordination, where she has successfully organized and scheduled coaching and training sessions for teachers and staff at China Online Innovation Inc. from 2017 to 2025. In this role, she managed contact lists and correspondences via various platforms, ensuring seamless communication. As an ESL Associate Specialist and administrative support figure, Aileen played a crucial role in training ESL teachers, maintaining compliance, and handling reports and documentation. Her ability to deliver online academic support was further honed during her tenure as a Study Coach at Global Learning Support, where she provided structured guidance and progress tracking for students. Aileen began her career as a Collections Agent and Customer Support Representative at Acquire Asia, where she adeptly negotiated payment plans and resolved account issues. Microsoft Office Suite proficiency, CRM management, and strong written and verbal communication skills define her robust professional toolkit.