Aileen G.

Aileen C. boasts over three years of experience in customer service and outbound call management across various industries, including auto warranties, loan application assistance, and logistics. As an Auto Warranty Verification Specialist at Auto Warranty Joe Asia, she managed high-volume outbound calls, verifying vehicle information and qualifying customers for auto warranty eligibility. Previously, at RC Outsourcing Solutions, Aileen generated and qualified over 100 leads monthly, increasing follow-up efficiency by 20% through adept CRM management. Her role at RED DEFINE involved assisting in loan applications with a notable conversion rate improvement of 25-35%. She also served as a Dispatch Agent at M&M Freight Logistics, where she achieved a 95% customer satisfaction rating through precise communication and database management. In addition, Aileen excelled as a Sales Representative at JDDM Voice Call Center Services, innovating sales strategies to boost target accomplishment by 30%. Her technical expertise includes proficiency in CRM Systems, ViciDial, RingCentral, and Microsoft Office.