Aileen J.
Junior Administrative Assistant
Open to offersNew to PlatformPortfolios
About
Aileen J. P. is a proficient Virtual Assistant and Executive Assistant with comprehensive experience in customer service and administrative support. She has worked at Sutherland Global as a Customer Service - Technical Support representative for Amazon, where she skillfully handled billing issues, product setup, technical troubleshooting, and order inquiries. Aileen effectively resolved escalations and documented account activities, ensuring smooth customer experiences. Transitioning to executive support, she managed complex calendars and high volumes of communication while ensuring executive needs were anticipated and met. Her experience extends to e-commerce and logistics, where she successfully processed orders, coordinated shipments, and maintained inventory records. Aileen possesses strong competencies in data entry, client communication, and CRM management, supporting industries such as real estate and e-commerce logistics. Her adeptness in using tools like Google Workspace, AVAYA, and Agent CRM complements her outstanding skills in time management, scheduling coordination, and analytical data management.
Experience
Customer Service - Technical Support
Sutherland GlobalProvided assistance to customers regarding credit card payments, billing matters, product setup, updates, and configuration. Offered technical troubleshooting for online account inquiries, including issues related to deliveries, returns, refunds, and replacements. Managed escalated issues, documented account activities, and collaborated with other departments to facilitate smooth customer experiences.Executive Assistant / Administrative Assistant
Company not specifiedDelivered comprehensive administrative support to senior executives. Managed complex calendars and prioritized competing demands while handling a high volume of calls and emails with discretion. Organized and maintained client records to ensure seamless communication and efficient scheduling.Data Entry and Management
Company not specifiedInput data from various sources into spreadsheets or databases and ensured accuracy, consistency, and completeness. Organized information logically for easy retrieval and updated records to remove duplicates or outdated entries. Maintained data confidentiality and security while generating reports as required.General VA
Company not specifiedManaged emails, calendars, appointments, and schedules for clients. Organized digital files and documents to facilitate easy access. Prepared reports, presentations, and other documentation as necessary.Appointment Setter - Scheduling Coordination
Real EstateCoordinated client appointments, property showings, and meetings to ensure smooth real estate operations. Engaged leads through calls, emails, and CRM follow-ups, converting inquiries into scheduled opportunities. Maintained accurate CRM records and ensured effective communication among clients, agents, and the team.E-Commerce/Logistics
Company not specifiedAssisted e-commerce businesses with order processing, shipment tracking, and customer record management to ensure timely deliveries. Monitored inventory, conducted regular stock audits, and prepared reports to avoid stock discrepancies. Coordinated with couriers and provided real-time delivery updates to ensure efficient transportation of goods.
Skills & Expertise
Education
- BS IN CIVIL ENGINEERINGPHINMA ARAULLO UNIVERSITY
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