Aileen M.
Senior Client Relationship Manager
Open to offersNew to PlatformAbout
Aileen M. is an accomplished Client Success Manager with a robust background in Business Development and client relationship management. At GOFAR Pty Ltd, from September 2023 to October 2025, she facilitated a positive client experience through strategic support and proactive communication, managing key platforms like Product Review and Google Reviews. She spearheaded growth initiatives, effectively promoted client retention, and navigated challenging collections recovery efforts. Previously, Aileen excelled at Cloudstaff from May 2020 to September 2023 as a Senior Business Development Manager, where she optimized client satisfaction and guided seamless transitions from sales to account management. Her diverse experience includes managing high-value accounts, leading cross-functional teams, and handling executive-level operations. Aileen holds a Bachelor of Arts in English from Holy Angel University and has participated in leadership programs such as the Leadership Excellence Achievement Program with the University of the Philippines-BGC.
Experience
Client Success Manager / Account and Growth Manager
GOFAR Pty Ltd · 2023 — 2025Acted as the main contact for clients, ensuring a positive experience across various social media platforms like Product review, Google reviews, Facebook, etc. Fostered long-term partnerships through proactive communication and strategic initiatives for onboarding, engagement, and client retention. Handled client concerns promptly, while protecting the company's reputation and profitability. Identified growth opportunities within existing accounts and contributed to new client acquisition. Led collections recovery efforts to resolve and collect long-outstanding receivables from 2021.Senior Business Development Manager | Growth Manager
Cloudstaff · 2020 — 2023Managed client relationships and simultaneously drove new business opportunities. Served as a trusted advisor, aligning services with clients’ business objectives. Directed negotiations and facilitated the transition from sales to account management. Ensured high client satisfaction to promote repeat business.Operations / Team Manager
TOA Global · 2016 — 2019Conducted end-to-end recruitment activities, from sourcing candidates to presenting them to clients. Successfully negotiated and filled roles to satisfy client hiring needs while supporting onboarding processes for candidates.Sr. Clinical Administrator / Project Manager
Covance Asia Pacific (Singapore) · 2010 — 2016Managed relationships with executive stakeholders and global clients, ensuring project delivery and maintaining client satisfaction. Led cross-functional teams and coordinated with multiple business units to achieve project goals.Executive Assistant to Managing Director
Ernst & Young ME (Dubai, UAE) · 2005 — 2010Provided high-level support to the Managing Director by managing schedules and communications while preserving confidentiality and professionalism.Client Operations Manager
nullProvided executive support to the Managing Partner and senior associates, facilitating smooth day-to-day operations. Coordinated complex calendars and scheduling for leadership, prioritizing key meetings and travel. Created executive presentations, reports, and materials for leadership and client meetings. Acted as a key coordinator for communications among leadership, clients, and internal stakeholders. Planned and executed regional events across EMEA focused on Business Advisory, managing logistics and stakeholder coordination. Functioned as a GFIS Champion, promoting system adoption and process improvements while assisting with implementation and training across regions. Managed 100+ client accounts and ensured consistent service delivery by liaising between clients and internal teams. Addressed account issues, ensuring timely transaction handling and supporting client engagement activities.
Skills & Expertise
Education
- Bachelor of Arts in EnglishHoly Angel University
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