Aillen T.
Mid-Level Account Manager
Open to offersNew to PlatformAbout
Aillen A. is an accomplished Account Manager with a solid track record in various industries such as real estate, telecommunications, and SEO. With experience spanning over nine years, Aillen has honed her expertise in customer care, account management, and sales and marketing. Her professional journey has seen her manage accounts for diverse markets including the US, Canada, and Australia while working for companies such as 411 Locals where she specialized in handling marketing materials and website Google Listings. At La Isla Cebuana Realty & Brokerage Inc., she effectively led a team as a Unit Sales Manager, overseeing listing coordination and marketing. Additionally, she has substantial experience in customer service, working with TTEC for Verizon and ASCENDION for Albertsons & Safeway Stores. Aillen's educational background includes an MBA from the University of San Carlos, solidifying her strategic approach and business acumen.
Experience
Customer Care Specialist
ASCENDION /PHILTECH - Albertsons & Safeway Stores · 2025 — 2026Managed customer inquiries related to account management including processing discounts, coupons, refunds, and cancellations. Handled escalations, complaints, and grievances while troubleshooting mobile app and website access.Customer Care Specialist
TTEC/ VERIZON · 2025 — 2025Provided customer support including billing and account access. Assisted with phone upgrades, upselling, adding lines, and retention efforts.Unit Sales Manager
La Isla Cebuana Realty & Brokerage Inc. · 2023 — 2024Oversaw a team of unit members while coordinating listings. Involved in sales, marketing, and account management.Account Manager
411 Locals · 2019 — 2023Focused on account management, making calls to SMEs, CEOs, and business owners. Managed accounts in the US, Canada, and Australia while handling marketing materials and Google Listings.Customer Service Representative
Convergys Philippines/Comcast · 2011 — 2014Served as a frontline representative handling customer service inquiries, complaints, and requests. Engaged in troubleshooting customer issues.Virtual Assistant/Telemarketer/Writer
Odesk/Upwork/ REMAX/ · 2010 — 2011Conducted lead generation and appointment setting for brokers based in Florida, USA. Engaged in telemarketing and telesales activities.
Skills & Expertise
Education
- Masters in Business AdministrationUniversity of San Carlos · 2020 — 2023
- Bachelor of Science in Business AdministrationUniversity of San Calros · — — 2005
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