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Ainy P. — Executive/Virtual Assistant | Social Media & Shopify Manager | Customer Support Specialist (Email Support) from Philippines

Ainy P.

Executive/Virtual Assistant | Social Media & Shopify Manager | Customer Support Specialist (Email Support)

Philippines 6+ years 600 - 800 USD per month
Actively lookingNew to Platform
Languages
English
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About

Hello there. I'm a results-driven Virtual Assistant with over 6 years of experience supporting Shopify eCommerce stores and business operations. Skilled in Customer Service (Emails), Order Fulfillment, Supplier Coordination, Product Research, and Virtual Card Finance Management. Experienced in handling high-volume email support while maintaining professionalism, accuracy, and efficiency. Dedicated to helping businesses streamline operations and improve customer satisfaction.

Experience

  • All-Around Virtual Assistant / Customer Service (Emails)

    PGecom · 2022 — 2025
    - Managed virtual business cards including fund allocation and transaction approvals - Processed deposits, refunds, and monitored financial transactions - Handled customer inquiries related to deposits, refunds, and troubleshooting - Managed business emails and performed administrative support tasks - Maintained accurate financial records and ensured secure transaction processing

  • Social Media Manager / Content Creator

    aSucculent · 2019 — 2023
    - Created and scheduled content for Facebook Pages and Groups - Responded to comments, inbox messages, and Gmail support inquiries - Assisted with Shopify-related customer concerns - Maintained consistent brand communication and engagement

  • All-Around Virtual Assistant / Customer Service (Emails)

    F13works · 2019 — 2022
    - Managed Shopify store operations - Processed daily order fulfillment and monitored tracking updates - Responded to 40–60 customer emails per day regarding orders, refunds, and delivery concerns - Coordinated directly with suppliers to resolve unshipped and delayed orders - Maintained high customer satisfaction through professional and timely communication

Skills & Expertise

Lead GenerationEcommerceVirtual Project AssistantEcommerce ExpertProject CoordinationEmail SupportVirtual AssistantData Entry SpecialistSocial Media Management

Education

  • Bachelor of Science in Business Administration
    New Era University · 2011 — 2012

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