Aira M.
Junior Community Operations Specialist
Open to offersNew to PlatformAbout
Aira Mae B. is an experienced Community Operations Specialist with a background in the ridesharing, BPO, and retail industries, including significant roles at Uber Phils and IQOR Phils. At Uber Phils, she managed document verification, driver onboarding, and account troubleshooting, supporting both chat and phone-based inquiries for domestic and international markets such as Hong Kong, South Korea, and ANZ. Her experience also spans technical support and collections, where she provided inbound troubleshooting, payment solutions, and empathetic account management. Earlier roles include quality control in manufacturing at Superl Phils, inventory management and cashier duties at Buymaxx Supermarket, and chat support plus content moderation in e-gaming and social media at Majorel Corp. Her expertise is grounded in process compliance and direct customer and client support within fast-paced service and manufacturing environments.
Experience
COMMUNITY OPERATIONS SPECIALIST - JPN UMS CHAT SUPPORT
UBER PHILS - SKYTECH BUILDING MABALACAT · 2025 — 2026Managed customer inquiries related to delivery status and rider communications, demonstrating adaptability by assisting with various Lines of Business (LOBs) such as processing driver receipts for the Hong Kong Marketplace, managing refunds for South Korea, and overseeing ANZ Airport queue notifications.COMMUNITY OPERATIONS SPECIALIST - UNABLE TO GO ONLINE SUPPORT
UBER PHILS - SKYTECH BUILDING MABALACAT · 2023 — 2025Handled inbound calls to investigate issues with drivers' accounts, resolving errors preventing them from going online. Reviewed submitted documents to ensure they met necessary requirements for account activation and approved critical documents such as driver's licenses and vehicle insurance.DATA ENTRY - COMMUNITY OPERATIONS SPECIALIST / ONBOARDING DEPARTMENT
UBER PHILS - SKYTECH BUILDING MABALACAT · 2023 — 2023Communicated with applicants regarding missing requirements for their accounts. Assisted them in understanding the sign-up process and app usage while verifying submitted documents and checking the number of accounts created with the company.TECHNICAL SUPPORT
IQOR PHILS | TECH HUB 6 BPO BUILDING PAMPANGA · 2022 — 2023Received calls concerning service issues and billing inquiries, supplying troubleshooting instructions and clarifying issues affecting service.CSR (E-GAMING) / SOCIAL MEDIA MODERATOR
MAJOREL CORP - TEACH HUB 5 BPO BUILDING SM CLARK. PAMPANGA · 2018 — 2021Delivered troubleshooting advice to customers experiencing issues in e-gaming, before transitioning to content moderation to review social media posts for compliance with platform guidelines.COLLECTION SPECIALIST
IQOR PHILS | 4TH FLOOR TECH HUB 2 BPO BUILDING PAMPANGA · 2016 — 2018Provided payment options to customers with overdue accounts, demonstrating empathy and understanding of their financial situations.QUALITY CONTROL ANALYST
SUPERL PHILS | ANGELES INDUSTRIAL PARK. BACOLOR · 2015 — 2016Conducted inspections of merchandise, including wallets and bags, ensuring product quality met client standards before final checks for overall approval.CASHIER | INVENTORY CONTROL SPECIALIST
BUYMAXX SUPERMARKET | CITY OF SAN FERNANDO PAMPANGA · 2013 — 2015Processed customer purchases and maintained accurate inventory records, including conducting physical counts of stock and correlating them with database reports.
Skills & Expertise
Education
- Secondary EducationPampanga High School · 2009 — 2013
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