Aira M.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Aira Mae S. is a seasoned Customer Service Representative with extensive expertise in the Business Processing Outsource industry, amassing 3 years and 10 months of experience. A graduate of AMA Computer College, Aira Mae has honed her skills in loyalty/retention, technical support, billing, and activations, optimizing customer service and communication channels to enhance user engagement and satisfaction. Previously, she served as a Coach in an ABAY/nesting phase, emphasizing skill transfer and knowledge retention. Her academic tenure includes an internship as a guidance counselor, providing aptitude assessments and student evaluations. Aira Mae has played vital roles at Startek and Concentrix, fortifying her ability to deliver superior customer support services consistently.
Experience
Customer Service Representative
StartekEngaged with customers to provide assistance and support in various inquiries.Talent Acquisition
Business Processing OutsourceParticipated in the recruitment process by identifying and selecting potential candidates.Nesting Coach (ABAY)
Business Processing OutsourceFacilitated the training and adjustment process for new hires within the operation.Guidance Counselor
Company not specifiedConducted interviews with newly enrolled students and inputted results for the aptitude test.Customer Service Representative
ConcentrixProvided customer support and addressed inquiries while enhancing service satisfaction.
Skills & Expertise
Education
- Senior High School - Humanites and Social SciencesAMA Computer College · 2018 — 2020
- Junior High SchoolBangkal Highschool · 2014 — 2018
Interested in this professional?
Sign in as an employer to save this profile or invite Aira M. to a job.
Sign in as an employer