Aira E.

Aira E. is a seasoned Customer Support & Operations Specialist with over seven years of hands-on experience in high-volume environments. She has contributed to operational excellence in the e-commerce and call center industries through her roles at Teleperformance Inc. and Desertcart. At Teleperformance, Aira handled more than 30 customer calls daily, resolving technical issues and assisting with hotel, flight, and car reservations. In her tenure at Desertcart, she managed live chat, email, and system-based inquiries, processed refunds, replacements, and order adjustments, and coordinated with internal teams for fulfillment solutions. Aira utilized platforms such as Zendesk, LiveAgent, and major GDS & CRS systems like Amadeus and Sabre, demonstrating proficiency in workflow continuity, escalation handling, and compliance with company policies.