Airah V.
Senior Administrative and Customer Service Professional
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About
Airah L., based in the Philippines, is an experienced administrative and customer service professional with a commendable history spanning nine years. Her expertise lies in supporting clients, managing records, and processing transactions, while consistently enhancing customer experiences. Leveraging her proficiency in CRM platforms such as Salesforce and Intercom, Airah effectively managed customer information and interactions during her tenure as a Customer Service Processing Agent at EIN Plus LLC, handling over 65 client engagements daily. At the Bank of the Philippine Islands, she excelled in customer interactions, telephone assistance, and digital banking support, contributing to operational efficiency. Airah is skilled in utilizing virtual collaboration tools like Microsoft Teams and Slack, and maintaining high standards in both remote and office-based environments. Her commitment to efficiency and professionalism makes her a valuable asset in managing remote work operations and enhancing performance targets.
Experience
Customer Service Processing Agent
EIN Plus LLC dba GovPlus · 2025 — 2025Created tailored emails for discrepancy resolution and managed follow-ups, engaging with at least 65 clients each day. Conducted precise data entry, document verification, and record upkeep while adhering to high attention to detail. Managed customer data and case updates using CRM systems. Addressed customer inquiries efficiently, ensuring adherence to service standards. Maintained thorough records of customer interactions and resolutions while staying informed on product updates and service changes.Sales Associate
Bank of the Philippine Islands (BPI) · 2017 — 2025Oversaw customer interactions utilizing Salesforce CRM, ensuring client records were accurate and updated. Worked collaboratively with teams through Microsoft Teams and other digital tools to enhance operational workflows. Handled administrative responsibilities such as scheduling and document preparation. Assisted customers via phone and email regarding banking services and transactions. Engaged in promoting banking products through cross-selling based on customer assessments. Provided guidance for digital banking to facilitate online transactions. Managed client communications, including service notices and account updates, while supporting internal reporting and resolving discrepancies. Organized management assistance by prioritizing schedules and deadlines, ensuring confidentiality in managing sensitive client information in