Airah J.
Junior Financial Fraud and Customer Service Specialist
Open to offersNew to PlatformAbout
Airah Jenica S. is an experienced Customer Service Representative and Fraud Investigation Specialist with over two years of verified expertise in the business process outsourcing (BPO) sector, specifically supporting financial accounts, collections, and fraud prevention. At IQOR, she managed billing inquiries, account reconciliations, and collections, maintaining high standards of data accuracy and service compliance. Her role at Teleperformance focused on fraud detection and investigation, where she handled the validation of disputed financial transactions and coordinated resolutions with merchants. At Alorica Inc., Airah Jenica S. provided sales and customer support for order processing, refunds, and dispute resolution. She consistently met key performance indicators and upheld client confidentiality in high-volume, remote work environments within the finance and sales domains.
Experience
Customer Service Representative – Financial Account
IQOR · 2024 — 2025Resolved billing inquiries and handled account-related issues for financial accounts. Reached out to clients using phone, email, and mail channels to remind them about payment obligations. Oversaw accounts receivable, monitored delinquent accounts, and supported customers with questions on charges, payment terms, and account status. Ensured accurate documentation of all interactions.Financial Fraud Specialist
TELEPERFORMANCE · 2022 — 2024Investigated suspicious account activities and fraudulent transactions within a financial services context. Performed outbound verification calls to validate disputed transactions, coordinated with merchants to confirm transaction details, and maintained thorough investigation records while upholding data confidentiality and regulatory compliance.Customer Service & Sales Representative
Alorica inc · 2022 — 2022Addressed customer inquiries involving orders, returns, refunds, and delivery concerns. Managed new order processing, cancellations, updates, and account changes. Handled dispute resolution, provided sales support, and guided customers through product selection.Collections Specialist
IQORManaged overdue accounts by contacting customers to discuss and set up payment solutions. Negotiated repayment arrangements while maintaining a professional and empathetic approach. Reviewed account histories to select suitable collection strategies and ensured adherence to established collection policies.
Skills & Expertise
Education
- Degree not specifiedNew Era National High School · — — 2016
- Degree not specifiedVicente P. Villanueva Memorial School · — — 2011
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