Aireen D.
Senior Customer Service Representative
Open to offersNew to PlatformAbout
Aireen D. is a seasoned Customer Service Representative with over 14 years of experience in various sectors, including healthcare, finance, technical support, and dispatch services. Based in Quezon City, Philippines, Aireen has developed proficiency in handling complex customer interactions across these industries. During her tenure at U.S. Medical Supply, she excelled in supporting patients and providers with orders, benefits, and authorization processes while ensuring compliance with insurance requirements. At Blue Shield of California, Aireen managed provider inquiries related to eligibility and claims, coordinating with internal teams to resolve issues efficiently. Additionally, her role at Sprint Corporation involved financial transaction processing and management, enhancing her skills in billing and claims support. Aireen's technical aptitude and versatility are further reflected in her work at AT&T, where she provided technical and account support. Her educational background includes an Associate Degree in Computer Science from the Asian Institute of Computer Studies, complemented by medical and general virtual assistant training.
Why hire me
I bring over 14 years of experience in customer service and support across healthcare, finance, technical, and dispatch environments. My strengths include clear communication, accurate documentation, and persistence in resolving issues. I am highly organized, detail‑oriented, and skilled in eligibility verification, billing inquiries, claims support, and problem resolution. I adapt quickly to new systems, maintain compliance with company policies, and handle sensitive concerns with empathy. Employers can rely on me to deliver consistent results, build strong relationships, and contribute to efficient operations.
Experience
Customer Service Representative
U.S. Medical Supply – DME Service Solutions · 2024 — 2026Assisted patients and providers with reorders, benefits, and authorizations while processing monthly and quarterly reorders in line with insurance requirements. Verified accounts, updated documentation, and coordinated with physician offices for pending documents and approvals. Utilized CRM and Excel for tracking shipment schedules to ensure timely service and collaborated with billing for manual releases, closely monitoring accounts until completion.Customer Service Advocate
Blue Shield of California – Teletech Inc. · 2022 — 2024Addressed provider inquiries concerning eligibility, benefits, authorizations, and claims while clearly explaining plan details and coverage. Worked in coordination with internal teams for escalated cases to facilitate timely resolutions and maintained empathy and accuracy when dealing with sensitive health and billing issues.Customer Service Representative
Swoop Roadside Assistance – Collective Solutions · 2021 — 2022Alternated between intake and dispatch functions, verifying accounts and capturing comprehensive service details. Produced service tickets and liaised with providers to guarantee timely assistance, employing mapping tools to track provider status and confirm service completion.Customer Finance Services Representative & SME – Voice and Chat
Sprint Corporation – AFNI · 2015 — 2021Provided assistance to customers with billing inquiries, payments, and service requests while ensuring accuracy in processing financial transactions. Elevated to SME role, where responsibilities included managing escalations and guiding agents through complex cases.Customer Support Professional I
AT&T – Stream Global Services Inc. · 2012 — 2015Delivered technical support and account assistance, including troubleshooting devices and managing warranty replacements. Handled number transfer requests, ensuring successful activations and maintained accuracy for reliable customer connectivity.
Skills & Expertise
Education
- Associate Degree in Computer ScienceAsian Institute of Computer Studies
Interested in this professional?
Sign in as an employer to save this profile or invite Aireen D. to a job.
Sign in as an employer