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Airyl D. — Junior Customer Service Representative from Philippines

Airyl D.

Junior Customer Service Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Airyl G. is a proficient Customer Service Representative with a substantive background in telecommunications, insurance sales, and e-commerce. From June 2023 to May 2024, Airyl worked at IQOR Iloilo, handling multifaceted customer inquiries with expertise in billing and technical matters, significantly boosting customer satisfaction through timely and precise solutions. Prior to this, at Accentline (June 2022 – February 2023), Airyl excelled as a Sales Representative, meeting stringent sales targets and refining lead-generation capabilities through cold calls and strategic customer engagement. In a seasonal capacity at Inspiro (March 2023 – May 2023; December 2024 – February 2025), Airyl demonstrated remarkable adaptability in retail customer support for the flower and gift delivery sector. Lastly, during a brief tenure at Concentrix (June 2025 – August 2025) with Amazon Retail, Airyl efficiently managed product issues and coordinated with third-party sellers to ensure customer satisfaction in a fast-paced environment. Armed with a Bachelor of Science in Accountancy from St. Vincent College, Airyl excels in communication, problem-solving, and multitasking, complemented by proficiencies in Microsoft Office and Google Workspace.

Experience

  • Customer Service Associate

    Concentrix (Amazon Retail Account) · 2025 — 2025
    Offered customer service by addressing product issues, managing delayed shipments, and processing refund requests, while cooperating with third-party sellers to resolve order concerns.
  • Customer Service Representative

    IQOR Iloilo · 2023 — 2024
    Executed outbound cold calls to promote insurance products, assessed customer eligibility, and connected qualified leads to verification specialists while maintaining customer engagement.
  • Sales Representative

    Accentline · 2022 — 2023
    Delivered part-time retail customer support during seasonal campaigns, assisted with orders and returns, and addressed customer complaints, contributing to sales goals through upselling.
  • Retail Customer Support (Seasonal)

    Inspiro · 2023 — 2023
    Provided customer service support during the seasonal period, handling various inquiries related to the flower and gift delivery account.

Skills & Expertise

Education

  • Bachelor of Science in Accountancy
    St. Vincent College of Science and Technology · 2021 — 2025
  • Accountancy Business and Management
    Mary Immaculate Academy · 2019 — 2021
  • Junior High School
    Alcarde Gustilo Memorial National High School · 2015 — 2019
  • Elementary
    Calinog Elementary School · 2009 — 2015

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