Aisher J.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Aisher Joy C. is an experienced professional specializing as a Product Trainer, Virtual Assistant, and Customer Service Representative, with a background in industries including digital banking, healthcare technology, pest control, and food delivery. She has contributed at organizations such as TTEC, GE Healthcare, and Ubiquity, where her responsibilities included preventive maintenance scheduling for medical equipment, optimizing CRM systems (notably Oracle) for customer appointment coordination, and delivering technical training program development for clients like Domino’s Pizza, Netspend, and Ecoshield Pest Control. Skilled in client & stakeholder communication—from hospital directors to engineers—she has enhanced process efficiency, compliance, and customer adoption by managing work orders, troubleshooting mobile app issues, and conducting onboarding sessions within the healthcare and financial services sectors.
Experience
Planned Maintenance Scheduler
GE Healthcare · 2021 — 2022Coordinated preventive maintenance schedules for medical equipment, ensuring compliance with GE Healthcare standards. Facilitated communication between hospital directors and field engineers to align maintenance with operational needs. Communicated directly with clients about metric updates and scheduling importance to enhance transparency. Optimized CRM tools to streamline appointment scheduling and communication with healthcare facilities while minimizing disruption to clinical operations.Customer Service Representative
Ubiquity · 2017 — 2021Assisted customers by addressing mobile app issues, account inquiries, and troubleshooting needs via phone support. Promoted digital banking features to enhance customer engagement and adoption. Delivered professional guidance while ensuring high levels of customer satisfaction.Product Trainer
UbiquityCreated and delivered training programs for clients including Ecoshield Pest Control, Viking Pest Control, Domino’s Pizza, and Netspend. Conducted onboarding and product education sessions to facilitate the adoption of digital tools. Developed instructional materials and held workshops to enhance employee performance and product understanding, while partnering with cross-functional teams.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementVMA Global College · 2016 — 2017
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