Aiza L.
Mid-Level Quality Analyst
Open to offersNew to PlatformAbout
Aiza L. is a seasoned professional with extensive experience in quality assurance and customer service within the outsourcing industry. At Microsourcing Philippines, Inc., she excelled as a Quality Analyst, where she was responsible for testing and evaluating processes, identifying common issues, and improving communication processes. Her work involved conducting quality control checks and delivering training sessions to enhance team capabilities. Before that, she served as a Customer Service Representative, adeptly handling customer inquiries, processing orders, and managing accounts. Her earlier role as an Order Processing Coordinator involved managing the complete customer order lifecycle, ensuring accurate data entry and timely order fulfillment. Additionally, Aiza holds a Bachelor of Science in Nursing from Olivarez College Tagaytay, equipping her with a strong foundation in healthcare, exemplified by her role as a school nurse. Her attention to detail, proficiency in MS applications, and deep understanding of quality analysis best practices have consistently delivered exceptional results across her diverse roles.
Experience
HOME CHILD CARE SUPPORT
Private Employer · 2025 — 2026Ensured a secure and hygienic home environment while supervising children to mitigate risks. Responsible for feeding, bathing, and dressing. Planned and prepared nutritious meals and snacks tailored to the child's specific needs. Organized activities such as crafts, reading, and outings to promote developmental growth. Provided transportation to school or appointments and communicated regularly with parents regarding the child's progress and health.QUALITY ANALYST
Microsourcing Philippines, Inc. · 2022 — 2025Conducted testing and evaluation of parameters and processes. Served as a subject matter expert. Identified and addressed common issues, improved processes, and contributed to standardizing communication methods both internally and externally. Performed quality control checks and collaborated with Team Leads to review Quality Audits, assisting in training sessions for representatives. Monitored calls and emails to pinpoint training needs and delivered training to both existing and newly hired employees.CUSTOMER SERVICE REPRESENTATIVE
Microsourcing Philippines, Inc. · 2020 — 2022Responded to customer inquiries, addressing their questions and concerns effectively. Offered detailed information regarding products and services. Processed orders, calculated charges, and handled billing or payments. Made necessary adjustments to customer accounts when required.ORDER PROCESSING COORDINATOR
Microsourcing Philippines, Inc. · 2017 — 2020Oversaw the entire customer order lifecycle, ensuring accurate data entry and timely fulfillment. Coordinated communication among sales, production, and logistics. Verified order accuracy, updated order statuses, tracked shipments, managed returns, and resolved customer discrepancies.QUALITY ANALYST
TaskUs, Inc. · 2016 — 2017Evaluated parameters and processes, acting as a subject matter expert. Identified recurrent issues, enhanced processes, and aided in standardizing communication procedures. Conducted quality control checks and monitored call and email performance to identify training gaps. Gathered and shared clear information from updates received through corporate training and clients.TECHNICAL/WARRANTY SUPPORT SPECIALIST
TaskUs, Inc. · 2014 — 2016Provided general support by responding to customer inquiries and offering details about services through chat and email. Managed warranty support by processing and evaluating warranty claims, determining approval or denial via phone and email.SERVICE RESPONSE REPRESENTATIVE/EMAIL SUPPORT
TaskUs, Inc. · 2013 — 2014Managed the approval and regulation of uploaded images and profile information on the client’s website. Fielded general inquiries via email, processed cancellations and credits for extra charges, and made requested changes to customer profiles.SCHOOL NURSE
Benedictine Institute of Learning Philippines · 2009 — 2011Administered medication and treatments according to established protocols and guidelines. Conducted health assessments and screenings to identify the health needs of students. Collaborated with educators and parents to create individualized health care plans. Provided emergency care for injuries and illnesses, ensuring the safety and well-being of students.
Skills & Expertise
Education
- Bachelor of Science in NursingOLIVAREZ COLLEGE TAGAYTAY · 2004 — 2008
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