Aiza L.
Junior Travel Agent
Open to offersNew to PlatformPortfolios
About
Aiza C. is an experienced Customer Service Associate and Travel Agent with a demonstrated history in the e-commerce and travel industries. At Collabera Philippines, she managed high-volume customer inquiries for a major e-commerce platform, focusing on problem-solving, account issue resolution, and facilitating refunds while maintaining customer satisfaction during remote work. As a Travel Agent at T-Zone Travel and Tours, she arranged domestic and international flights, provided personalized travel recommendations, assisted with visas, and utilized travel software and CRM tools to manage bookings. Her background emphasizes customer service, conflict resolution, and effective relationship management with key industry partners.
Experience
Travel Agent
T-Zone Travel and Tours · 2022 — 2025Booked both domestic and international flights for clients, ensuring efficient and cost-effective travel solutions. Provided tailored travel recommendations, aided in visa processes, and offered support post-booking. Fostered strong relationships with airline and tour partners to secure exclusive deals and effectively managed bookings using travel software and CRM tools.Customer Service Associate
Collabera Philippines · 2020 — 2023Addressed customer inquiries for a prominent e-commerce platform, resolving account issues and processing refunds while maintaining customer satisfaction. Functioned in a high-volume contact setting, with a focus on problem-solving and attention to detail.
Skills & Expertise
Education
- College Level – Bachelor of Science in AccountancyUniversity of Mindanao · 2008 — 2009
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