Aiza B.

Aiza B. is a seasoned Operations Leader with over 15 years of comprehensive experience in the BPO, Customer Experience, and Healthcare operations sectors. She has a proven track record in scaling multi-site service delivery and is adept at transforming performance while building high-impact teams. During her tenure at Foundever from 2022 to 2026, Aiza notably expanded healthcare accounts from 50 to over 600 billable FTEs, prioritizing agent, client, and stakeholder satisfaction. In her role as Site Director in Healthcare, she excelled at directing large-scale operations, enhancing client relationships, and executing strategic initiatives with cross-functional teams including Operations, Quality, Training, and HR. Notable achievements include launching new business lines and consistently delivering high gross margin performance. Prior to Foundever, at Samsung HE, HA & Mobility with Concentrix, and US/Canada Telco Accounts with IBM, she developed strong management skills, facilitated stakeholder alignment, and mentored future leaders. Aiza graduated with a Bachelor of Arts in Mass Communications from San Sebastian College Recoletos and is skilled in client retention, operational excellence, and strategic transformation initiatives.