Aizel J.
Junior Medical Appointment Scheduler
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About
Aizel J. is a seasoned professional with extensive experience in healthcare and customer service. As a Medical Appointment Scheduler at Change Healthcare from March 2023 to April 2024, she excelled at organizing patient appointments, scheduling procedures, and managing office operations. She maintained an online calendar, verified patient details, and facilitated referrals. Previously, at Sagility, she worked as a Patient Care Coordinator, where she scheduled appointments, managed referrals, and ensured seamless communication between patients and healthcare providers. Her role involved patient information updates and assisting with insurance inquiries. Aizel's technical expertise was honed at FIS Global Solution, where she served as a Technical Support Analyst, troubleshooting hardware, software, and network issues. Her adaptability shined as a Customer Sales Associate at Seller Gateway, advancing sales goals, resolving customer concerns, and fostering loyalty. Early in her career at Universal Robina Corp Prime-One Marketing, she demonstrated project oversight and initiated marketing strategies as an Account Executive Assistant. With a Bachelor of Science in Business Administration from Our Lady of Lourdes College, Aizel contributes cross-functional expertise and integrated business support to each role.
Experience
Medical Appointment Scheduler
CHANGE HEALTHCARE · 2023 — 2024Organizes patient appointments and schedules procedures while coordinating office visits based on the availability of physicians and patients. Manages office functions and maintains an online calendar. Answers inbound calls, verifies and updates patient information, explains appointment preparations, and assists with referrals.Patient Care Coordinator
SAGILITY · 2022 — 2023Schedules appointments and manages referrals, facilitating communication between patients and healthcare providers. Answers questions, explains healthcare processes, assists with insurance inquiries, and ensures patients understand their care plans. Updates patient information, documents interactions, tracks care activities, and follows up to ensure continuity of care.Technical Support Analyst
FIS Global Solution · 2021 — 2022Troubleshoots and resolves hardware, software, network, and system issues for users. Installs, configures, updates, and maintains computer systems, applications, and user accounts. Records support tickets, tracks resolutions, and escalates complex technical problems to higher-level support teams when necessary.Customer Sales Associate
Seller Gateway · 2020 — 2021Assists customers by identifying their needs and recommending products or services to meet sales goals. Answers inquiries and resolves concerns while building positive customer relationships to enhance satisfaction and loyalty. Handles purchases, payments, returns, and accurately updates customer and sales information in company systems.Account Executive Assistant
UNIVERSAL ROBINA CORP PRIME-ONE MARKETING · 2019 — 2020Oversaw projects ensuring that goals, timelines, and deliverables were achieved as scheduled. Created and implemented marketing plans and loyalty programs to drive customer retention and company growth. Reviewed client feedback, improved processes and service quality, and strengthened relationships to increase customer satisfaction.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationOur Lady of Lourdes College · 2015 — 2019
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