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AJ B. — Senior Shopify Manager from Philippines

AJ B.

Senior Shopify Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Arnel J. is a seasoned Shopify Manager and Social Media Manager with over a decade of experience in e-commerce, customer service, and dispute resolution. With a strong background with multiple dropshipping and fashion brands across the US, UK, and EU, Arnel has excelled in managing social media presence and operations to enhance brand engagement. Skilled in crafting compelling content, Arnel effectively managed postings on LinkedIn, Facebook, and Instagram, and designed various graphics and videos to boost audience interaction. He expertly supports marketing initiatives through strategic email blasts and SEO-aligned blog content. Arnel also has extensive experience in handling Shopify operations including listings, tracking, and dispute resolutions, contributing to favorable outcomes in PayPal disputes through meticulous evidence submission. His comprehensive approach also extends to HR & recruitment processes, ensuring organizational efficiency and customer satisfaction are continually optimized.

Experience

  • Executive Assistant & SMM

    Multiple Dropshipping & Fashion Brands (US, UK, EU) · 2018 — 2026
    Oversaw Shopify store operations, handling listings, tracking, refunds, and chargebacks. Acted as the right-hand executive/operations VA to a dropshipping CEO. Engaged in HR & recruitment by sourcing and screening applicants. Delivered customer service by answering buyer questions, resolving complaints, and processing returns. Managed order fulfillment and addressed out-of-stock inventory resolutions. Created SOPs to streamline support processes, reducing refunds and enhancing efficiency. Coordinated with suppliers/logistics to resolve delays and product issues, while overseeing communications across email and social platforms.
  • Shopify Manager | CSR

    Accenture · 2014 — 2018
    Managed company social media presence by publishing 2 to 3 posts weekly across LinkedIn, Facebook, and Instagram. Designed graphics, infographics, and short video clips, while also building and maintaining monthly content calendars. Supported marketing initiatives with email blasts, blog content, and sales-driven captions.

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