Akash Z.
Mid-Level Operations & PMO Specialist
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About
Akash Z. is a seasoned professional in the fields of Business Operations and Project Management, with a diverse skill set that includes proficiency in Microsoft Excel, Power BI, SAP, and Oracle Fusion ERP. With experience in cross-functional project coordination and multi-site healthcare operations, he has demonstrated expertise in vendor management, budgeting, and operational analytics. In his role as Operations & PMO Specialist at PureHealth, he excelled in project planning and execution, timeline tracking, and strategic project support. Akash's analytical skills were crucial in risk assessment and stakeholder management, supported by his ability to drive data-driven decision-making. Previously, as a Data Analyst, he developed executive dashboards and performance reports, enabling senior leadership to make informed strategic decisions. His career also includes experience as a Customer Service Executive and Administrator, further showcasing his adaptability in dynamic environments. Akash holds an MBA in Operations and Project Management from York St John University and a Bachelor of Commerce from Allama Iqbal Open University.
Experience
Operations & PMO Specialist
PureHealth · 2022 — 2026Served as a crucial liaison among vendors, procurement, facilities, HR, and clinical teams during laboratory renovations and new site openings. Provided support on strategic projects, including lab consolidations, technology transitions, and network expansions. Assisted the PMO team with project planning, timeline tracking, and risk mitigation. Developed centralized databases and action trackers to ensure accountability and deadline adherence. Prepared meeting agendas and documented Minutes of Meetings (MoM), tracking action closures across teams. Conducted operational analyses during technology migrations to assess costs and workflows. Addressed day-to-day operational challenges to ensure service continuity across multiple lab sites. Aided finance teams with annual budgeting and variance analysis. Coordinated with IT teams and external clients during system integrations.Data Analyst
PureHealth · 2021 — 2022Collected and analyzed consumption, billing, and clinical performance data from various sources to support reporting needs. Created executive dashboards for tracking targets against achievements, facilitating data-driven decisions by leadership. Validated reports in collaboration with clinical teams to ensure data accuracy. Established and maintained large structured datasets covering lab KPIs and productivity metrics. Compiled monthly performance dashboards and management presentations that highlighted trends and corrective actions. Delivered annual revenue summaries for strategic planning and monitored adherence to TAT and KPI benchmarks, performing variance analyses as needed.Administrator
Dubai Government Workshop · 2018 — 2021Managed the incoming and outgoing mail processes to enhance office efficiency. Implemented security initiatives to protect data integrity. Coordinated meetings and conferences, clearly communicating with all attendees. Recommended improvements to HR processes, including the introduction of automated systems. Maintained an organized filing system for project-related documents and ensured that master drawing files were current. Produced documentation reports as required and guided the team in using word processing and desktop publishing applications. Addressed team conflicts and supported resolutions to foster teamwork.Customer Service Executive
Khorfakkan Hospital (Ministry of Health) · 2015 — 2018Maintained an updated database of customer information and assisted medical receptionists as required. Handled customer inquiries via phone, email, and in person. Conducted frontline operations such as appointment scheduling, referral bookings, and cashier duties. Utilized call monitoring software to assess call quality and identify areas for improvement. Developed and shared customer success stories to promote marketing. Ensured service quality through up-to-date knowledge of company offerings and compliance with federal guidelines for electronic medical records.
Skills & Expertise
Education
- MBA (Operations & Project Management)York St John University · 2024 — 2027
- Bachelor Of CommerceAllama Iqbal Open University · 2018 — 2020
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