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Akash R. — Mid-Level Technical Support Specialist from India

Akash R.

Mid-Level Technical Support Specialist

India 2-3 years
Open to offersNew to Platform
Languages
EnglishHindi
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About

Akash R. is a seasoned Customer Support and Technical Support professional with over four years of experience working with global clients such as Google, Adobe, Amazon, and Chime. He is proficient in providing exceptional service through chat, email, and voice, and excels in areas such as troubleshooting, billing, retention, escalation management, and enhancing the customer experience while adhering to SLA standards. Currently, Akash holds a position as a Google Play Developer Support Specialist at Cognizant, where he assists developers with Play Console and policy issues and manages escalations. Previously, he demonstrated his skills at Teleperformance by supporting Adobe customers with subscriptions and licensing, and at TaskUs, where he assisted Chime's digital banking clientele. His experience extends to handling order-related queries at Amazon through Concentrix. Akash holds a Bachelor of Arts from Marwari College and is fluent in English, Hindi, and Telugu. He seeks remote roles focused on Technical Support or Customer Success.

Experience

  • Adobe Customer Support Specialist

    Teleperformance · 2024 — 2026
    Addressed a range of issues for Adobe customers including billing, subscriptions, retention, sales, licensing, and account support.

  • Customer Support Associate (Chime)

    TaskUs · 2023 — 2023
    Assisted digital banking customers with issues related to accounts, cards, and transactions.

  • Google Play Developer Support Specialist

    Cognizant
    Provided support to Google Play developers through chat and email, addressing concerns related to Play Console, publishing, policies, and payment. Managed escalations while ensuring adherence to SLA and quality metrics.

  • Customer Service Representative (Amazon)

    Concentrix
    Handled customer inquiries regarding orders, refunds, returns, and deliveries.

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