Akiem G.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Akiem Goodlet is a seasoned professional with a diverse background in customer service, logistics coordination, and record management. At Holland America Line, Akiem effectively served as a Customer Service Representative, delivering top-tier support to guests and travel partners by resolving inquiries and ensuring exceptional experiences. His analytical aptitude was further honed at MyCartExpress where, as a Logistics Coordinator, he managed shipments, vendor communications, and optimized delivery processes for the Mailpac Group Limited. In a previous role as Records Clerk at the Medical Council of Jamaica, Akiem notably enhanced efficiency by digitizing over 5,000 documents, achieving faster retrieval times and regulatory compliance. His educational path includes achievements in electrical installation and proficiency in Microsoft Office Suite, bolstering his adaptable skillset across sectors. Respected for his diligent work ethic, Akiem thrives in roles demanding precision and an unwavering commitment to operational excellence and in learning something new and developing self growth
Experience
Customer Service Representative
Arise – Holland America Line · 2024 — 2024Deliver exceptional service to guests, assisting with inquiries concerning bookings, itineraries, and on-board experiences. Resolve concerns like payment issues and special requests while providing information on policies, promotions, and travel packages. Document interactions in the system for follow-up and collaborate with other departments on escalated or complex issues.Store Clerk and Storage Organizer
Joongs Home Centre · 2022 — 2022Assist customers by greeting them and helping find products while providing relevant product information. Manage inventory by restocking shelves and monitoring stock levels, reporting low-stock items to a supervisor. Process sales transactions through the cash register and maintain store cleanliness and organization, participating in promotional display setups and team collaboration for operational efficiency.Logistics Coordinator
MyCartExpress - Mailpac Group Limited · 2024 — 2022Coordinate incoming and outgoing shipments to ensure timely delivery and verify orders and invoices. Communicate with vendors and carriers to manage delivery schedules, addressing transportation issues as they arise. Monitor inventory levels while collaborating with the warehouse team to oversee stock movements and analyze logistics processes for efficiency improvements.Records Clerk and Assistant
Medical Council of Jamaica (MCJ) · 2021 — 2021Organize and maintain physical and digital records of medical practitioners, ensuring accurate filing and retrieval of documents. Perform data entry and verification with keen attention to detail and assist in the preparation of reports and meeting materials. Safeguard sensitive information and support the administrative team in licensing and certification tasks.Records Clerk and Accounts Department Office Assistant
Office of Disaster Preparedness and Emergency Management - (ODPEM) · 2019 — 2020Serve as a personal assistant and records clerk, assisting with various tasks for the accounts department. Support team members in organizing documents and data entry, following instructions for creating spreadsheets and maintaining a smooth workflow within the department.Work Experience Student
Technical Training Institute Jamaica Defense Force · 2018 — 2018Participated in work experience as part of training, gaining practical skills within the organization.
Skills & Expertise
Education
- City & Guilds English LanguageHEART Trust/NTA Rockfort VTC · 2017 — 2018
- Electrical Installation Level 2Vauxhall High · 2010 — 2016
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