Akinyemi O.
Mid-Level Customer Care Specialist
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About
Oreoluwa O. is a dedicated Customer Care Professional with over five years of experience, excelling in delivering top-tier customer service and driving satisfaction scores above 95%. Based in Lagos, Nigeria, her expertise in Customer Relationship Management (CRM) and Advanced Communication allows her to resolve complex issues swiftly and foster customer loyalty. Her recent role at The Alternative Bank as a Customer Care Representative highlights her ability to efficiently manage over 150 customer inquiries monthly, leading to a 30% reduction in wait times. Oreoluwa's deep commitment to Operational Efficiency is reflected in her streamlined approach to administrative tasks, improving data accuracy and processing efficiency. Her proactive solutions led to a 20% increase in account processing efficiency. With a solid educational background in Business Administration from Moshood Abiola Polytechnic and prior roles at Ajayi Crowther University and Mortayus Nigeria Limited, Oreoluwa is well-equipped to enhance organizational success in customer-focused environments.
Experience
Customer Care Representative
The Alternative Bank · 2022 — 2025Handled customer issues by expediting corrections and adjustments, achieving a notable resolution rate. Kept detailed records of customer interactions to increase account processing efficiency. Addressed over 100 monthly customer complaints by identifying root causes, contributing to customer retention. Coordinated more than 150 customer appointments and inquiries each month, effectively reducing wait times. Enhanced administrative processes through streamlined data entry, order processing, and follow-up calls.Payroll & Personnel Entitlement Unit
Ajayi Crowther University Oyo (NYSC) · 2021 — 2022Managed the updating and maintenance of over 200 employee records to improve accuracy. Analyzed payroll and payslips comprehensively, identifying and correcting discrepancies to ensure on-time salary distribution. Issued and monitored daily expense vouchers, which led to reduced processing time and enhanced financial accuracy.Personal Assistant
Mortayus Nigeria Limited · 2020 — 2021Coordinated executive schedules, appointments, and travel arrangements, leading to fewer scheduling conflicts. Orchestrated over 15 events and meetings to ensure operations ran smoothly and attendees were satisfied. Oversaw personal finances, budgeting, and bill payments, which resulted in better savings and financial tracking.Secretary
Uwakwe Ernest Eze & Co Legal Practitioners · 2016 — 2016Organized and distributed over 100 memos and written communications weekly for timely information sharing. Maintained and organized confidential legal documents to enhance retrieval efficiency. Managed day-to-day office operations, including inventory and petty cash, to ensure financial accuracy.
Skills & Expertise
Education
- HND Business Administration and Management StudiesMoshood Abiola Polytechnic Ogun State · 2017 — 2019
- ND Business Administration and Management StudiesMoshood Abiola Polytechnic Ogun State · 2014 — 2016
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