Al C.
Mid-Level IT Helpdesk Analyst
Open to offersNew to PlatformAbout
AlChristian E. is a seasoned IT Helpdesk Analyst with a proven track record working at ATOS since September 2016, specializing in incident management, troubleshooting client-specific applications, and managing Active Directory functions for Marriott Hotels. Fluent in both Spanish and English, AlChristian has extensive experience in customer service roles, having served as a Customer Service Representative for financial institutions like Wells Fargo and FIS Global, managing accounts and providing assistance in account activations, disputes, and billing. Prior to this, she gained technical expertise as a Technical Executive at companies like West Contact Solutions and Startek, where she handled technical support for Comcast and other networks, demonstrating her problem-solving capabilities. AlChristian holds a BS in Mass Communication from San Pablo Colleges and is proficient in using Windows Office and various internet and email tools. Her career showcases a blend of technical support and customer service proficiencies in diverse sectors, from hospitality to finance.
Experience
IT Helpdesk Analyst (Spanish/English)
ATOS · 2016 — PresentManaged incidents and troubleshot client-specific applications, including Active Directory, emails, application installations, and computer troubleshooting for Marriott hotels.Customer Service Representative (Spanish/English)
Wells Fargo · 2015 — 2016Provided assistance and addressed customer inquiries related to activation, disputes, billing, and guided them through their online accounts while managing an American Express financial account.Customer Service Representative (Spanish/English)
FIS Global · 2012 — 2015Responded to customer queries and supported account activation, disputes, and billing processes, while assisting users in navigating their online accounts for an American Express financial account.Technical Executive (English)
West Contact Solutions · 2012 — 2012Troubleshot internet connections, television, and telephone services for customers. Coordinated requests for technician visits and managed product subscription upgrades.Technical Executive (English)
Startek International Limited · 2010 — 2012Handled Comcast accounts, verified MAC addresses for customer provisioning, and troubleshot Caller ID issues on TV and PCs.E-Rep Executive (Technical Support) (English)
Aegis People Support · 2008 — 2009Managed network solutions accounts, helping customers register domain names, purchase hosting packages, and handle billing disputes while troubleshooting websites and emails.Customer Care and Sales Associate (English)
Teleperformance · 2008 — 2008Activated credit cards and addressed customer inquiries related to CitiBank Australia accounts, while selling credit card products.Administrative Assistant Officer
Rizhao Development Corporation · 2008 — 2008Interfaced with clients and managed office tasks, including answering calls, scheduling meetings, and creating business letters within a company focused on port and logistics.Office of the Bishops’ Assistant Supervisor
Pondong Pinoy (The Filipino Fund), Diocesan of San Pablo · 2006 — 2008Assisted the supervisor and coordinated community service activities, ensuring successful program execution and communication with various organizations.Broadcasting and Media Specialist
Celestron Cable Network · 2007 — 2007Gathered social and current events, conducted interviews, created scripts, and produced segments for local television, along with editing videos prior to airing.
Skills & Expertise
Education
- Bachelor of Science in Mass CommunicationSan Pablo Colleges · 2004 — 2008
- High school Management System ConsultantLopez Jaena St. San Pablo City · — — 2004