Al M.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Al M. is a dedicated professional with a solid background in customer service roles across the healthcare and technical support industries. Most recently, Al served as a Healthcare Customer Service Representative at Teleperformance for Centene, where he expertly addressed customer queries and facilitated the resolution of issues by utilizing knowledge base systems effectively. His experience as a Technical Support Representative at VXI Centrale for Roku honed his abilities in troubleshooting device-related concerns, while his stint as an Order Taking Representative at Six Eleven MAA for Wiz AI showcased his proficiency in managing orders accurately and efficiently. Al's strong capabilities in CRM Systems, coupled with his excellent English communication skills, have consistently contributed to maintaining high standards of customer satisfaction.
Why hire me
Employers should hire me because I bring a strong combination of customer service experience, technical support knowledge, and a commitment to delivering excellent results. Throughout my career, I have developed strong communication, problem-solving, and interpersonal skills by assisting customers, resolving concerns, and providing solutions in a professional and timely manner. I am highly adaptable, a fast learner, and comfortable working in fast-paced environments where meeting performance goals and maintaining quality are essential. I take pride in being dependable, organized, and able to manage multiple tasks while maintaining accuracy and attention to detail. I also value teamwork, but I can work independently with minimal supervision when needed. I welcome feedback because I see it as an opportunity to improve and grow professionally. Most importantly, I am motivated to contribute to the company's success by providing exceptional service, building positive customer relationships,
Experience
Order Taking Representative
Wiz AI Six Eleven MAA · 2026 — 2026Processed customer orders with accuracy and efficiency. Verified order and customer information as well as payment details. Assisted with modifications, cancellations, and inquiries regarding orders. Maintained precise records while delivering professional customer service and resolving concerns.Technical Support Representative
Roku VXI Centrale · 2024 — 2024Delivered technical support for Roku devices, addressing account and streaming issues. Aided customers with device setup, activation, and resolving basic troubleshooting queries. Documented customer interactions in the CRM system while adhering to performance standards.Healthcare Customer Service Representative
Centene Teleperformance · 2022 — 2023Handled customer queries and provided assistance with questions and issues. Ensured comprehensive issue resolution through follow-up with customers. Analyzed common problems by running reports. Used knowledge base information to respond to inquiries and escalated issues to supervisors when necessary.
Skills & Expertise
Education
- BS in CriminologyBai Malgen Mama Collage Inc. · 2015 — 2018
Photos
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