Alaa F.
Customer Service
Open to offersNew to PlatformAbout
Alaa F. specializes in crafting and managing promotional content for property listings on social media platforms, focusing on client engagement to understand requirements and present suitable options. Currently working as a Real Estate Sales and Marketing Intern at Real-estate Stock Exchange, Alaa is responsible for creating visually appealing property advertisements and guiding clients through the purchase process. With a strong foundation in communication from past experiences as a Customer Service Representative at ASC and a Cashier at El-Baraka Supermarket, Alaa leverages email management, live chat support, and digital marketing skills to maintain high customer satisfaction. Additionally, proficiency in tools like Microsoft Office and Google Workspace further enhances effectiveness in diverse roles. Alaa holds a GED Certificate and has completed courses in English and Microsoft Office, demonstrating a commitment to continuous learning and skill enhancement.
Why hire me
I believe employers should hire me because I am hardworking, responsible, and a quick learner. I communicate well with customers and work well with a team. I always try to learn new skills and give my best at work.
Experience
Cashier
El-Baraka Supermarket · 2024 — 2025Greeted customers in a professional manner and processed purchases, returns, and exchanges. Handled various payment methods, including cash and credit/debit cards, while providing correct change and issuing receipts. Balanced the cash register at the start and end of shifts.Customer Service Representative
ASC (Al-Sirah International Center/ Museum) · 2025 — PresentManaged customer inquiries using Zendesk and responded to tickets via email, chat, and WhatsApp. Addressed customer issues while providing accurate information and collaborated with internal departments for timely resolutions. Ensured high customer satisfaction through professional communication.Real Estate Sales and Marketing Intern
Real-estate Stock Exchange · 2023 — 2023Created and published engaging property advertisements and suggested properties based on client preferences. Maintained client communication to offer guidance and support during the purchasing process.
Skills & Expertise
Education
- English courseAmerican University in Cairo - El Tahrir · 2020 — 2024
- GED CertificateOnline · 2014 — 2022
- Online Highschool DiplomaUSA · 2014 — 2018
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