Alaisa A.
IT Operations Manager
Actively lookingNew to PlatformLanguages
EnglishTagalog
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Experience
IT Operations Manager
Bizkit Technologies Inc. · 2024 — 2026- Led client-facing technical support, system maintenance, and after-sales service to ensure smooth operations and customer satisfaction. - Managed enhancement requests, operational processes, and task delegation while coordinating with Development and Product Teams for technical concerns and solutions. - Co-authored and monitored the company’s Knowledge Base, maintaining accurate documentation and process alignment across teams. - Supervised the Operations Team, monitored deliverables, and served as the final quality checkpoint before payroll release to minimize compliance and operational risks.Business Analyst
Bizkit Technologies Inc. · 2023 — 2024- Acted as the primary technical liaison, coordinating client requirements and feedback with the development team while authoring customized user manuals to streamline system navigation. - Spearheaded end-to-end HRIS- ERP implementation projects, managing the full lifecycle from initial project kick-off and requirements gathering to system configuration and final deployment. - Conducted comprehensive training sessions and provided dedicated standby support during the live process to minimize operational downtimeIT Operations Specialist
Bizkit Technologies Inc. · 2022 — 2022- Provided Tier 1 and Tier 2 technical support, troubleshooting and resolving common ERP site issues to ensure seamless daily operations for clients. - Executed HRIS and payroll routines, validating data integrity during computation and maintaining compliance with organizational standardsData Analyst
Pru Life UK · 2019 — 2022- Analyzed and interpreted complex datasets utilizing Microsoft Excel to identify trends and extract actionable insights. - Generated detailed reports and collaborated with cross-functional teams to define business requirements, establish needs, and improve data reporting workflows.Administrative Assistant
Pru Life UK · 2019 — 2017Orchestrated daily office operations and provided administrative support to senior management, ensuring efficient workflow and logistics management
Skills & Expertise
Education
- BSE - Biological SciencesPamantasan ng Lungsod ng Maynila · 2015 — 2019
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