Alan S.
Mid-Level Customer Relations Specialist
Open to offersNew to PlatformAbout
Alan S. is a seasoned Virtual Assistant with a solid background in customer relations, specializing in sales, retention, order entry, and customer service. He holds a Bachelor of Business Administration from ICCT Colleges Foundation INC. Alan has honed his skills in problem-solving, time management, and organization while working with well-regarded companies such as TELUS Digital and TELETECH. At TELUS Digital, Alan served as both an Order Entry Specialist and Business Sales Representative, where his responsibilities included accurately processing orders and engaging in outbound sales efforts to onboard new business clients. His experience also extends to reviewing digital content as a Content Moderator at TASK US and resolving billing issues as a Billing Specialist at TELETECH. Alan's tech-savviness and adeptness at handling administrative tasks further augment his customer-centric approach, consistently contributing to increased client satisfaction and business revenue.
Experience
Order Entry Specialist
TELUS Digital · 2022 — 2026Processed customer orders with accuracy, maintained order documentation, and assisted the sales team with various administrative duties.Business Sales Representative
TELUS Digital · 2021 — 2022Conducted outbound calls to small business owners for service sign-ups, cross-sold to existing clients, and pursued leads for new customer acquisition.Billing Specialist
TELETECH · 2020 — 2021Interacted with customers to address billing issues and inquiries, and executed additional billing tasks to achieve designated goals.Content Moderator
TASK US · 2018 — 2020Reviewed and assessed content including videos, news articles, and social media profiles while enforcing client policies to ensure compliance.Sales Associate
The Results · 2015 — 2018Engaged with both new and existing customers to promote service sign-ups, cross-sold to ongoing clients, and sought out leads for further acquisitions.Order Taker
UPWORKHelped customers with product choices and purchases, as well as facilitated e-service transactions.
Skills & Expertise
Education
- Bachelor of Business AdministrationICCT Colleges Foundation INC · 2013 — 2015
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