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Alan R. — Mid-Level IT Support Specialist from Argentina

Alan R.

Mid-Level IT Support Specialist

Argentina 2-3 years
Open to offersNew to Platform
Languages
Spanish
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About

Alan R. es un profesional con experiencia consolidada en Soporte IT y gestión de operaciones en sectores como asistencia vehicular, servicios al viajero y retail. Se desempeñó como Jefe del Departamento de Sistemas en Interassist, abarcando la integración tecnológica y administración de infraestructura, donde gestionó bases de datos SQL, desarrolló soluciones en HTML y coordinó la configuración y soporte de sistemas telefónicos Astervoip. Su trayectoria incluye roles de liderazgo y supervisión de equipos, auditoría de procesos de reintegros nacionales e internacionales, planificación logística en centros de asistencia y manejo de documentación legal. Actualmente, en Auxilios “El Límite”, gestiona la logística y atención de clientes en situaciones críticas, además de brindar asesoría tecnológica. Está cursando Ingeniería en Informática, actualizando y aplicando conocimientos técnicos en entornos empresariales dinámicos de Buenos Aires.

Experience

  • Operador Senior y gestiones varias

    Auxilios “El Límite” · 2025 — Present
    Coordinate and receive vehicular cases. Provide assistance to clients and suppliers. Plan routes for drivers, handle customer service during crises, and monitor ongoing cases related to designated vehicles. Offer advice on technological elements, systems, and infrastructure in both telephony and IT architecture.

  • Jefe del Departamento de Sistemas

    Interassist · 2024 — 2025
    Identify technical needs across all company areas for integration into the central system. Maintain and update databases using SQL, along with basic HTML development. Set up and supervise the Astervoip phone system and provide IT support for hardware and software. Organize tasks by priority and lead interdepartmental meetings aimed at technological tool improvement.

  • Supervisor de Reintegros y Calidad

    Interassist · 2023 — 2024
    Oversee the management, tracking, and auditing of national and international reimbursements. Validate technical and administrative documentation while controlling billing for providers.

  • Team Leader de Operaciones

    Interassist · 2022 — 2023
    Lead teams in telephone assistance for the Vehicle and Travelers sectors. Assess staff performance and organize operational schedules within Astervoip.

  • Operador Senior

    Interassist · 2018 — 2022
    Manage critical cases, while coordinating logistics for tow trucks and international medical services.

  • Encargado de Local

    Optical City · 2008 — 2010
    Oversee stock control, manage cash transactions, and supervise the sales staff.

  • Secretario Administrativo

    ADESO · 2007 — 2008
    Handle file management and legal documentation using specialized software (Lex Doctor 3.0).

Skills & Expertise

Supply ChainIT and NetworkingCustomer ServiceProject ManagementDatabase Administration

Education

  • Engineering in Computer Science (Currently in progress)
    Universidad Nacional de La Matanza (UNLaM)
  • High School Diploma in Economics and Management of Organizations
    Instituto Modelo Auxilio de María

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