Albert C.

Albert C. is an experienced Quality Analyst and customer support professional with over a decade of expertise in healthcare and BPO industries. He has specialized in quality assurance and Medicare Part D support, conducting thorough audits to ensure compliance with Medicare, HIPAA, and internal standards at Teleperformance for the Wellcare Medicare Prescription Drug Plan from 2012 to 2024. In addition to his analyst role, Albert served as Operations Supervisor, leading frontline teams to meet productivity and quality goals while managing escalations. At Compaas Experience Labs, he currently evaluates customer interactions for quality and accuracy, provides feedback, and supports improvement of customer experience. His background also includes in-depth escalation management and performance coaching within high-volume support environments.