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Albey J. — Experienced CSR|eCommerce & Insurance Support|Remote VA from Philippines

Albey J.

Experienced CSR|eCommerce & Insurance Support|Remote VA

Philippines 6+ years 600 - 800 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Hi! I’m Albey Jean Gaitan, a detail-oriented and reliable Customer Service, eCommerce, and Insurance Support Specialist with over 6 years of experience providing quality service through chat, email, and phone.

I’ve worked with U.S.-based clients in industries like eCommerce, subscription services, and insurance, handling tasks such as order management, policy servicing, refunds, data entry, and client communication.


I’m proficient in Shopify, Zendesk, Gladly, EZLynx, and various CRM tools, and I’m confident in delivering excellent customer experiences while meeting team goals and deadlines. I’m fully equipped for remote work with a stable setup, great communication skills, and a positive attitude. I’m looking for a long-term role where I can support clients, grow with the team, and make meaningful contributions.

Experience

  • INSURANCE SERVICING REPRESENTATIVE

    Drexler Insurance LLC – Direct Client · 2023 — 2025
    Provided servicing support for insurance policies utilizing the EZLynx Management System, ensuring accurate data handling and timely task execution. Verified client documents and policy details prior to closing service requests. Assisted agents with policy changes, renewals, and document processing. Processed policy endorsements while maintaining updated client records to enhance data accuracy and support timely service delivery.

  • ECOMMERCE CUSTOMER SERVICE REPRESENTATIVE

    XtendOps (HelloFresh & Condé Nast Accounts) · 2021 — 2023
    Delivered customer support through chat, email, and phone for HelloFresh and Condé Nast, servicing 16 brands across subscription and eCommerce offerings. Assisted well-known brands such as Vogue, GQ, Allure, and others, along with managing subscription boxes like Allure Beauty Box. Handled order tracking, refunds, billing inquiries, and subscription adjustments with accuracy and professionalism. Verified order specifics and collaborated with logistics partners to reduce delivery errors, thereby enhancing customer satisfaction across various eCommerce platforms.

  • CUSTOMER SERVICE & TECHNICAL SUPPORT REPRESENTATIVE

    TeleTech (Verizon Account) · 2019 — 2021
    Provided technical support by assisting T-Mobile and Walmart customers via phone and email. Guided users in troubleshooting software and hardware for devices as well as network-related issues. Resolved technical connectivity challenges, simplifying service activation processes and improving the overall user experience on the Verizon network.

Skills & Expertise

EcommerceEcommerce ExpertTechnical Support SpecialistCustomer Service and Admin Support

Education

  • Bachelor of Science in Business Administration
    Central Philippine University · 2015 — 2019

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